M9 Solutions

Business Analyst

M9 Solutions • $60K — $180K *
Bethesda, MD 20817In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Top Secret SCI security clearance required.
  • Bachelor's degree essential.
  • 3+ years of experience in Cyber Triage.
  • 3+ years in Enterprise Performance Reporting.
  • 5+ years of experience in Escalations & Notifications.
  • 3+ years in creating Executive Presentations.
  • 5+ years of experience in Incident Management.

Responsibilities

  • Analyze business and operational requirements across various programs.
  • Support Tier 1 and Tier 2 operational services through process analysis.
  • Define and maintain incident management and escalation procedures.
  • Monitor and report operational metrics and service performance metrics.
  • Gather, document, and manage business and functional requirements.
  • Facilitate agile ceremonies and stakeholder alignment.
  • Identify automation and process optimization opportunities.

Benefits

  • Comprehensive health insurance package.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and training.
  • Flexible work schedule and remote work options.
  • Generous paid time off and holiday schedule.
Full Job Description
M9 Solutions is seeking a Business Analyst to work onsite in support of a government contract for a client located in Bethesda, MD. An active TS/SCI clearance is required.

Responsibilities
  • Analyze business and operational requirements across multiple programs and security enclaves.
  • Support Tier 1 and Tier 2 operational services through process analysis, reporting, and performance monitoring.
  • Define and maintain incident management, escalation, and notification procedures.
  • Monitor and report on operational metrics, SLOs, and service performance metrics.
  • Gather, document, and manage business, functional, and operational requirements.
  • Facilitate agile ceremonies, backlog refinement, prioritization, and stakeholder alignment.
  • Identify opportunities for automation and process optimization.
  • Investigate operational issues, perform root cause analysis, and recommend corrective actions.
  • Coordinate communications among government stakeholders, operational teams, and technical resources.
  • Prepare executive presentations for leadership review.
  • Attend and facilitate weekly/bi-weekly meetings with partner teams, including client stakeholders.
  • Serve as a representative of client processes, methodologies, and operational responses.
  • Monitor, analyze, and track issues, client feedback, bugs, enhancement requests, and operational concerns reported across both enclaves.
  • Manage communications and monitor designated email accounts across both enclaves to ensure timely response and issue resolution.
  • Develop business process models, workflow documentation, standard operating procedures, and operational playbooks.
  • Support continuous process improvement initiatives through data-driven analysis and stakeholder engagement.
  • Provide executive briefings and presentations to communicate operational performance, risks, recommendations, and strategic initiatives.

Required Skills and Qualifications
  • Top Secret SCI security clearance.
  • Bachelor's degree.
  • 3+ Years of Cyber Triage.
  • 3+ Years of Enterprise Performance Reporting.
  • 5+ Years of Escalations & Notifications experience.
  • 3+ Years of Executive Presentations experience.
  • 5+ Years of Incident Management.

Preferred Skills and Qualifications
  • Experience supporting IT Operations, Enterprise Support, or Mission Operations environments.
  • Experience working in Agile, DevSecOps, and cloud-based delivery environments.
  • Knowledge of IT Service Management (ITSM) practices and operational governance frameworks.
  • Strong analytical, communication, stakeholder engagement, and requirements management skills.
  • Experience working within government or highly regulated environments.
  • Ability to translate complex technical information into actionable business recommendations for both technical and executive audiences.


Full-Time Employee Compensation
  • M9 Solutions' pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include, but are not limited to, responsibilities of the position, education, experience, knowledge, skills, abilities, as well as internal equity, location, alignment with market data, applicable bargaining agreement (if any), or other law.
  • M9 Benefits - https://m9solutions.com/why-join-m9/#our-benefits


Salary Range

$60,000-$180,000 USD

About M9 Solutions

M9 Solutions is an IT consulting and staffing firm that provides services to clients in a variety of industries, including healthcare, finance, and government. The company offers a range of services, including project management, software development, and data analytics. M9 Solutions was founded in 2010 and is headquartered in Durham, North Carolina.
Learn more about M9 Solutions
Size
50 employees
Industry
Information Technology
* Ladders Estimates

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