Required Experience, Knowledge, Skills, and Abilities:
- Experience in system design and development, with a focus on process improvement and business and technical requirements gathering
- Experience workflow processes
- Experience developing test plans, use cases, and performing quality assurance validation, user acceptance testing, and regression testing
- Experience in the development of training materials and conducting user training
- Strong interpersonal and communication skills -The successful candidate should be a self-starter with the ability to drive the analysis effort
Preferred Experience:
- Knowledge of building and construction management systems - including compliance, budgeting, and permitting workflows and practices.
- Project admin experience in commercial/institutional construction.
- Knowledge of public construction project terminologies, permitting, and procurement standards.
- IT application/systems development and/or management experience.
- Ability to manage small to moderate scope projects.
- Specific Tasks may include:
- Working with customer SMEs and project team to develop business requirements in response to requests for systems enhancements, modifications, and newly identified business initiatives.
- Driving engagement by facilitating SME interviews and work sessions, project conference calls/meetings, status reporting, planning sessions, and providing for meeting notes.
- Proactively making suggestions for systems and process improvement performing problem and opportunity analysis, early complexity assessment, and capturing results in the form of a business case to propose new change initiatives.
- Evaluating alternative strategies and making recommendations for viable process solutions that are compatible with current technologies and systems.
- Working with technical team and vendors to ensure requirements are incorporated into systems design and testing.
- Developing business requirements documentation and flow diagrams - this work may expand into technical requirements gathering, design, and systems documentation.
- Actively participating in functional and systems integration unit testing; creating use case scenarios, test plans, and testing results.
- Assisting with testing
- Developing and presenting training to agency users
- Providing implementation and maintenance support
- Meeting regularly with customer and project teams and regularly demonstrating quality work output.
- Keeping the Business Owner and technical team informed of key issues that may impact project implementation.
- Utilizing project management applications, collaboration applications, and MS Office applications; Visio, SharePoint, MS Teams, screen and video capture software, and other applications as needed.
Please note we are looking for a self-motivated and proactive Business Analyst who is detail oriented, willing to question the status quo, propose improvements, and not necessarily a blended PM.
