OverviewThis position is a member of the sales operations group with responsibility for managing various process improvements and new business processes. This position works with internal departments (Sales, Credit, Legal, Tax, Asset Eval, Operations & Accounting) to coordinate business requirements for system changes, transaction closings and vendor onboarding. Determines improvements or solutions to address identified issues.
Responsibilities- Build/develop strong relationships with business partners by keeping lines of communication open and having collaborative discussions to find process improvements to gain efficiency or mitigate operations risk
- Gain a thorough understanding of our business/operations processes by participating in process walkthroughs, side by side training, huddles/meetings, and other activities
- Demonstrates the ability to independently learn new capabilities through research, SME shadowing and hands on testing. Evaluates impacts across processes and markets, translating findings into detailed, and actionable end to end business and functional requirements that are clear, complete and align with business goals.
- Facilitate cross-functional discussions to drive well-informed decisions that promote standardization, balance varying market needs, and account for impacts across upstream and downstream teams. Proactively identify dependencies, risks and opportunities based on system knowledge and business processes
- Lead and support user acceptance testing to validate that solutions adhere to approved requirements and expected business processes. Identify defects or gaps and ensure resolution prior to production deployment
- Operationalizing and documenting procedures of new programs/relationships that contain nuances outside of our "standard" product offerings
- Coordinating audits & data quality initiatives across the organization
QualificationsBasic QualificationsBachelor's Degree and 4 years of experience in Business/Finance, Strategy, or Systems/Process Improvement
-OR-
High School Diploma or GED and 8 years of experience in Business/Finance, Strategy, or Systems/Process Improvement
Required Qualifications- Proficient in Microsoft Office products with a strong focus on Microsoft Excel
- Dedicated, proactive, critical thinker and problem solver (identify actions and address problems)
- Ability to quickly evaluate a situation to find the best solution for client and the business; shows initiative
- Efficient; strong organizational skills to plan, prioritize and work effectively
- Excellent verbal/written communication skills
- Detail oriented
- Must be willing and able to:
- work in a fast-paced environment to meet deadlines
- work overtime as needed
- adapt to changing requirements
- work closely in a team environment
- work will all levels of management and cross-functional teams
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
