Job Summary:The Business Analyst III plays a critical role in bridging the gap between business needs and technology solutions within the organization. This position involves participating on complex projects, collaborating with cross-functional teams, and providing insights to drive business improvements.
Essential Functions:- Lead collaboration efforts with stakeholders to identify business needs, gather requirements, and document actionable insights that align with organizational goals
- Review project artifacts, including Business Cases and contracts, to ensure alignment with business objectives and requirements
- Facilitate requirements elicitation sessions and participate in Feature refinement sessions to gather and document comprehensive requirements
- Create, maintain, and align Features in ADO, ensuring proper tracking and organization through Parent/Child relationships and related links
- Develop supporting diagrams, such as process flows and context diagrams, and assist the Business Owner with current or future state process flows
- Ensure smooth transition and alignment with the Product Owner for features that are refinement ready
- Utilize advanced modeling techniques to facilitate the elicitation and gathering of requirements for complex projects, ensuring thorough documentation and traceability
- Recommend process improvement solutions that increase efficiency, reduce costs, and improve service delivery
- Provide guidance and mentorship to junior analysts, fostering a culture of continuous improvement and knowledge sharing within the team
- Work closely with IT, product owners, business stakeholders, and other departments to ensure clear alignment and understanding of requirements, facilitating communication and collaboration across teams
- Take action on insights from dashboard and metric analysis to correct data and optimize business processes
- Provide input on project status reports related to requirements and change control to the Program/Project Manager
- Partner with Program/Project Manager to deliver Epics and Features to meet milestone dates
- Partner with BA IV, Product Owner, BA Manager, and/or Program/Project Manager in resolving escalated items and escalate issues, risks, or blocked features
- Prepare and present comprehensive reports, including findings, recommendations, and progress updates, to senior leadership and stakeholders as requested
- Perform any other job duties as requested
Education and Experience:- Bachelor's degree or equivalent years of relevant experience is required
- Master's degree is preferred
- A minimum of five (5) years of experience in requirements management is required
- Healthcare delivery and/or payer industry experience is preferred
- Experience working with Azure DevOps, Service Now, JIRA, Modern Requirements, or equivalent suite of business requirements management tools and software development processes, including hybrid/agile, is preferred
Competencies, Knowledge and Skills:- Strong analytical skills
- Track record of successful requirements delivery
- Ability to influence stakeholders at all levels
- Proficient in Microsoft Office tools, including Outlook, Excel, Word, and Visio
- Demonstrates applicable practical and experiential knowledge
- Demonstrates fundamental awareness and understanding of basic business analysis skills and knowledge
- Knowledge of IT development cycle and Agile Framework
- Thorough understanding of business analysis principles, process, and applications/elicitation tools used for managing requirements
- Thorough understanding of a project lifecycle, including processes, techniques and tools
- Strong interpersonal and proven ability to establish effective working relationships with stakeholders at all levels
- Excellent written and verbal communication skills
- Ability to work independently and within a team environment
- Effective listening and critical thinking skills
- Effective problem-solving skills with attention to detail
- Time management skills, ability to develop, prioritize and accomplish goals with a sense of urgency
- Ability to multi-task and remain flexible during organizational and/or business changes
- Customer service oriented
- Familiarity of the healthcare payer industry and knowledge of Medicaid, Medicare, and Marketplace is preferred
- Familiarity of the healthcare payer industry and knowledge of Mergers and Acquisitions is preferred
Licensure and Certification:- IIBA, Six Sigma, ITIL, and/or Agile, Lean, SAFe Certifications preferred
Working Conditions:- General office environment; may be required to sit or stand for extended periods of time
Compensation Range:$83,000.00 - $132,800.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):Salary
Organization Level Competencies - Fostering a Collaborative Workplace Culture
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time.#LI-KM1
Brand=CareSource
