Business Analyst II - Pharmacy Operations

LifeWorks, Inc. • $57K — $105K *
Toronto, ON M3C 0E3In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 1-3 years in a pharmacy or related field.
  • Fully bilingual in French and English (oral and written).
  • Proficient in Pharmacy Management Systems and basic troubleshooting.
  • Strong investigative and problem-solving abilities with minimal rework.
  • Solid understanding of pharmacy practices and patient confidentiality regulations.
  • Excellent communication and relationship-building skills.
  • Motivated and self-sufficient under pressure.
  • Strong time management and organizational skills.

Responsibilities

  • Investigate and resolve pharmacy operational inquiries for customers.
  • Troubleshoot software glitches and connectivity issues, documenting incidents.
  • Collaborate with stakeholders for seamless issue resolution and customer experience.
  • Provide bilingual support for Pharmacy Management System configurations.
  • Participate in client meetings, addressing queries and building relationships.
  • Stay current on product enhancements and legislative updates for effective change management.
  • Manage and document tasks using Salesforce and Google Docs.

Benefits

  • Comprehensive total rewards package including salary and bonuses.
  • Minimum 3 weeks of vacation and flexible benefits plan.
  • Flexibility to work in-office, virtually, or a combination.
  • Generous company-matched pension and share purchase programs.
  • Opportunities for community involvement.
  • Career growth and learning & development opportunities.
Full Job Description
Description

What you'll do

  • Investigate and resolve day-to-day pharmacy operational inquiries from customers and internal Contact Center teams, delivering high-quality solutions that meet SLAs with minimal rework
  • Troubleshoot software glitches, connectivity issues with provincial drug databases (DSQ), and e-prescribing tools, documenting technical incidents and escalating critical issues through to resolution
  • Collaborate with key internal and external stakeholders to ensure seamless issue resolution and deliver exceptional customer experiences through problem-solving and responsive communication
  • Provide bilingual (French/English) support for Kroll Pharmacy Management System configurations, add-on modules, and pricing to support pharmacy business operations across all provinces
  • Participate in client meetings as required, remaining responsive to customer questions and concerns while building strong relationships across the organization
  • Stay current on product enhancements and legislative updates impacting pharmacies to support effective change management and first-call resolution
  • Manage, document, and close tasks and projects in Salesforce, Google Docs, and other tools while maintaining accuracy and professionalism


Qualifications

What you bring

  • 1-3 years of experience working in a pharmacy environment and/or related field
  • Fully bilingual proficiency in French and English (both oral and written) to handle support requests across multiple provinces
  • Strong proficiency in using and navigating Pharmacy Management Systems, with hands-on experience troubleshooting software issues and basic hardware/network troubleshooting
  • Demonstrated investigative and problem-solving skills with the ability to deliver high-quality work that meets SLAs with minimal rework
  • Solid understanding of pharmacy standards of practice, patient confidentiality regulations (including Quebec's Bill 25), and prescription dispensing requirements
  • Excellent communication and relationship-building skills with the ability to collaborate effectively with internal teams and external pharmacy clients
  • Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure and with minimal direction
  • Exceptional time management and organization skills with resilience, agility, and flexibility to adapt to change
  • Experience managing and documenting tasks in business tools (Salesforce, Google Docs, or similar platforms)


Great-to-haves

  • Deep familiarity with at least one major Canadian PMS (e.g., Kroll, Assyst-Rx, Ubik)
  • Prior experience linking a PMS with automated dispensing robots (like BD Pyxis or Synmed) or electronic inventory reordering platforms
  • Knowledge of TELUS Health products and solutions or experience in the healthcare technology sector


Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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