DescriptionWhat you'll do- Partner with healthcare organizations to understand their current clinical workflows and identify optimization opportunities within TELUS Health solutions, ensuring seamless alignment between client needs and technology capabilities
- Deliver comprehensive training programs for diverse healthcare practitioners (doctors, nurses, administrative staff) to drive software adoption and achieve high customer satisfaction scores
- Lead workflow analysis sessions with clients to map current processes and design efficient workflows within the new system, translating clinical requirements into technical specifications
- Conduct data mapping and data validation activities with clients to ensure accurate data migration, minimize post-implementation issues, and maintain clinical data integrity
- Collaborate with Project Managers, fellow Business Analysts, and Implementation teams to coordinate timelines, resolve implementation challenges, and ensure successful go-live outcomes
- Document clinical workflows, system configurations, and training materials to support knowledge transfer and continuous improvement across implementations
QualificationsWhat you bring- 2+ years of experience in business analysis, clinical operations, learning and development, or a related role in healthcare or regulated environments
- Demonstrated experience delivering training programs to diverse audiences, including clinical and frontline staff
- Strong understanding of clinical workflows, healthcare operations, and/or Electronic Medical Records (EMR) systems
- Excellent communication and facilitation skills with the ability to translate complex clinical and technical concepts for diverse stakeholders
- Proven ability to gather, analyze, and document business requirements and workflows
- Strong attention to detail with experience in data validation, data mapping, or similar quality-assurance activities
- Proficiency with Google Workspace and collaboration tools
- Ability to work effectively in a fast-paced, collaborative environment and manage multiple priorities
Great-to-haves- Experience with PS Suite, MedAccess, Collaborative Health Records (CHR), or other Electronic Medical Record systems
- Background or familiarity working in a healthcare environment
- Experience with learning facilitation or training delivery in a non-traditional setting
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $57,000-$105,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
