Fiserv

Business Analyst

Fiserv$80K — $95K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of premier core banking experience
  • Proficient with JIRA, Tableau, Confluence, Clarity, and MS Office
  • Strong analytical and interpersonal communication skills
  • Technology-savvy with experience in facilitating communication across teams
  • Demonstrated understanding of user experience best practices
  • Experience in facilitation, conflict resolution, and continual improvement

Responsibilities

  • Partner with Client Services to enhance software based on client feedback
  • Research help tickets to recreate defects for faster resolutions
  • Track and manage Service Level Agreements on help tickets
  • Maintain a prioritized backlog of defect resolutions
  • Drive stakeholder communication for client-facing issues
  • Review and provide feedback on release documentation
  • Collaborate with Product Management on feature requirements and strategic goals

Benefits

  • Collaborative in-office work environment for greater productivity
  • Full-time, direct-hire opportunity without contract options
  • Employment contingent upon standard background checks
  • Opportunity to work with key government-related projects
Full Job Description

Job Title

Business Analyst

What does a successful Business Analyst do at Fiserv?

A Business Analyst is a subject matter expert that has a deep understanding of the needs and requirements of the Premier Banking Core client base with a passion to deliver solutions.  You would be responsible for helping guide the development team on new features and defects making sure that we have met our clients’ expectations. 

What you will do:

  • Partner with Client Services to understand client cases, trends and how we can improve our software to better serve our clients. 

  • Research help tickets and recreate defects for the development team to help reduce cycle time. 

  • Understand, manage, and track Service Level Agreements that we have set on incoming help tickets. 

  • Develop and maintain a prioritized backlog of your recreated defects. 

  • Drive stakeholder communication when needed for client facing issues related new releases. 

  • Review and provide feedback on release documentation. 

  • Partner with Product Management to understand the feature requirements, product vision, product strategy, related roadmap, and help to set key business objectives for the product. 

  • Participate in requirement refinement sessions with Internal/External resources and IT teams to convey the Business need and to identify gaps, impacts and requirements for each impacted area. 

  • Analyze and interpret requirements and impacts using information provided in written, oral, diagram, or schedule form.  

  • Participate in the creation of user stories with clear and concise acceptance criteria. 

  • Provide SME guidance, information, and troubleshooting for the products and surrounding teams. 

  • Reviews and accepts completed user stories from the Agile Team. 

What you will need to have: 

  • 6+ years of Premier core banking related experience. 

  • Proficient in various tools such as JIRA, Tableau, Confluence, Clarity and MS Office tools.  

  • Strong investigative, analytical, and interpersonal communication skills, with the ability to work independently or as part of a team. 

  • Experience with technology and ability to facilitate communication between business, customers, and technology teams. 

  • Demonstrated experience and deep understanding of user experience best practices. 

  • Demonstrated experience with facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. 

What would be great to have: 

  • In-depth knowledge of application development technologies, tools, and methodologies that supports complex or strategically important processes, products and projects while working on complex systems and project issues.  

Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. 

How you will work:

  • This role is on-site Monday through Friday in Lincoln, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

  • This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

  • All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

#LI-JA2

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.


It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

Similar Jobs

More Jobs at Fiserv

  • Fiserv
    Sr Product Manager
    $120K — $198K *
    Sunnyvale, CA 94087 (Santa Clara County)
    Finance & Insurance
    In-Person
  • Fiserv
    Sr Product Manager
    $120K — $198K *
    New York, NY 10025 (New York County)
    Enterprise Technology
    In-Person
  • Fiserv
    Sr Product Manager
    $120K — $198K *
    Berkeley Heights, NJ 07922 (Union County)
    Enterprise Technology
    In-Person
  • Fiserv
    Sr Product Manager
    $120K — $198K *
    Alpharetta, GA 30022 (Fulton County)
    Enterprise Technology
    In-Person
  • Fiserv
    Sr. Product Manager
    $90K — $144K *
    Berkeley Heights, NJ 07922 (Union County)
    Finance & Insurance
    In-Person

More Finance & Insurance Jobs

Find similar Business Analyst jobs: