Business AnalystHybrid (Onsite as needed)
Description:Diversified Systems is searching for a Business Analyst to support the development, enhancement, and maintenance of program-related information systems. Under general supervision, this role collaborates with IT professionals, program staff, and external partners to ensure system requirements, design, and functionality align with federal and state policy.
Responsibilities:- Partner with stakeholders to gather, analyze, and document business needs and functional requirements for new or enhanced systems.
- Review and validate system design documents to ensure alignment with requirements and program policies.
- Develop test plans, performance criteria, and user scenarios; execute system testing to confirm expected outcomes and identify defects.
- Assist with data conversion activities from existing systems, ensuring accuracy and compliance.
- Support system implementation, coordinating with affected entities on rollout, communication, and training.
- Provide user support and help desk services for assigned systems, troubleshooting issues and facilitating resolution.
- Maintain and update system reference tables, configuration settings, and security profiles.
- Interpret federal and state regulations to ensure system functionality remains compliant.
- Develop user documentation, including procedures, training materials, and manuals.
- Identify root causes of system or process issues and recommend corrective actions.
- Conduct training sessions or workshops on new or updated system processes.
- Prepare and submit system defect reports and monitor remediation progress.
- Stay current with program policies and rule changes that impact system requirements.
- Participate in staff meetings, project team activities, and training opportunities.
- Prepare activity reports, status updates, and other required documentation.
- Perform related administrative and project tasks as assigned.
Requirements:- 4-year college degree or equivalent required.
- IIBA-certified Business Analyst required.
- IIBA or CBAP training and/or certification required.
- 7-9 years of relevant Business Analyst experience required.
- Experience gathering, analyzing, and documenting business and functional requirements required.
- Experience supporting system development, enhancement, implementation, and maintenance activities required.
- Experience developing test plans, user scenarios, and executing system testing required.
- Experience supporting data conversion and validation activities required.
- Experience creating user documentation, procedures, training materials, and manuals required.
- Experience providing user support, troubleshooting, and issue resolution required.
- Effective communication skills required.
- Critical thinking skills required.
- Problem-solving skills required.
- Technical proficiency required.
- Data analysis skills required.
- Strong interpersonal skills required.
- Research and analytical skills required.
- Strategic thinking skills required.
Typical Tools & Platforms Used:- Requirements gathering and documentation tools such as Microsoft Word and SharePoint.
- Process modeling and visualization tools such as Microsoft Visio and Figma.
- Project management and collaboration platforms such as Azure DevOps, Jira, and Microsoft Teams.
- Testing and quality assurance tools such as Azure DevOps Test Plans and manual test case management spreadsheets.
- Data analysis tools such as Excel, Power BI, and SQL for basic data queries.
- Help desk and ticketing systems such as ServiceNow and Salesforce Case Management.
- Workflow and system configuration interfaces relevant to the program's automated systems.
}
