Job Summary:
We are seeking an experienced Business Analyst / Configuration Manager with specialized expertise in the Healthie EMR and practice management platform. The ideal candidate will act as a bridge between clinical and administrative stakeholders and technical development teams, owning Healthie configuration, translating clinical workflows into precise system setups, and developing clear, testable user stories to support continuous platform optimization.
Key Responsibilities:
• Configure and manage the Healthie platform, including custom intake flows, e-sign policy forms, electronic charting templates, and automated client onboarding sequences.
• Set up multi-provider scheduling rules, custom appointment types, and calendar availability constraints.
• Configure role-based user permissions, security access profiles, and team member hierarchies to safeguard patient and business data.
• Manage backend settings, automated client/provider notifications, billing parameters, and third-party marketplace integrations such as e-labs, e-rx, and Fullscript.
• Conduct discovery sessions with clinical staff, practice managers, and executives to map "As-Is" and "To-Be" clinical and administrative workflows.
• Perform gap analysis to identify opportunities for process automation and efficiency gains within Healthie.
• Maintain system documentation, requirement traceability matrices (RTM), and configuration logs.
• Write comprehensive, non-prescriptive user stories following standard Agile frameworks, paired with precise and testable acceptance criteria.
• Translate high-level strategic objectives into granular epics, user stories, and tasks ready for configuration or technical sprint execution.
• Partner with QA and Product Owners to define the definition of done, participate in User Acceptance Testing (UAT), and validate deployed features.
Required Qualifications:
• 4-6 years of experience as a Business Analyst, Systems Analyst, or Configuration Manager.
• 2+ years of experience specifically within digital health, telehealth, or clinical practice environments.
• 2+ years of hands-on administration and configuration experience with the Healthie EMR platform.
• 3+ years of experience writing detailed user stories, epics, and acceptance criteria using Agile tools such as Jira or Asana.
• Excellent stakeholder engagement skills with the ability to translate clinical needs into technical configurations.
• Solid understanding of HIPAA data privacy and security requirements.
Preferred Qualifications:
• 1+ year of experience working with Healthie API integrations or webhooks.
• Certified Business Analysis Professional (CBAP) or Agile Scrum Master (CSM) credential.
• Bachelor's degree in Healthcare Administration, Health Informatics, Computer Science, or a related field.
• 1+ year of experience implementing or scaling multi-provider group practices on Healthie.
• Familiarity with healthcare revenue cycles, billing, or claims management configuration.
