Job Summary
The Business Systems Analyst Senior will support the back-end Credit Card Servicing team within the Payments Organization by owning analysis, documentation, and validation of system behavior. The role requires strong business analysis, systems analysis, and business engagement skills, with a focus on prioritized value, attention to detail, quality, efficient delivery, and understanding the business implications of application changes.

Key Responsibilities
• Analyze business issues, provide recommendations for possible solutions, and work with business users and IT project teams to drive decision-making and define application development requirements.
• Work with the Product Manager and Product Owner to identify cross-impacted teams and obtain high-level effort estimates related to Epics and Features.
• Develop Use Cases and User Stories to guide application development efforts and collaborate with development and business teams to ensure successful implementation.
• Analyze opportunities to improve application reliability and recommend solutions that enhance applications, minimize risk, and improve infrastructure reliability.
• Coordinate, consolidate, and decompose functional scope into documented User Stories, data flows, and system flows for medium to complex initiatives.
• Apply an understanding of business KPIs and expected outcomes to measure success.
• Work with APIs and external file transfers as part of systems analysis and requirements development.
• Analyze compliance vulnerabilities and collaborate with IT and Business teams to eliminate vulnerabilities.
• Support internal and external audit-related activities.
• Communicate backlog and User Story status and escalate issues as needed.
• Facilitate backlog refinement sessions with the Scrum team.
• Maintain Evergreen documentation to support future related initiatives and assist with production incident remediation.
• Apply Agile or iterative delivery practices throughout requirements analysis and software development activities.

Required Qualifications
• 5+ years of experience in business analysis of products and/or software development.
• Bachelor's degree.
• Experience eliciting requirements and developing requirement artifacts such as functional specifications, Use Cases, User Stories, business process flows, data flows, and storyboards.
• Strong understanding of business analysis, systems analysis, and business engagement principles.
• Experience developing detailed User Stories with Acceptance Criteria.
• Strong analytical, problem-solving, strategic thinking, written, and verbal communication skills.
• Ability to build effective relationships and collaborate across organizational teams.
• Ability to prioritize and plan complex tasks in a rapidly changing environment.
• Experience working in Agile or iterative delivery environments.

Preferred Qualifications
• Experience with card products and card processing.
• Financial services industry experience.
• Experience with cloud platforms to support User Story development and team activities.
• Experience working with APIs or external file transfers.
• Business Analysis (CBAP) certification.
• Experience with Jira or Azure DevOps (ADO) for maintaining User Stories and Evergreen documentation.
• Knowledge of front-end web application development and IT architecture.
• Experience identifying relationships between technologies, processes, business models, and people.
• Strong team-oriented approach with the ability to work effectively in a dynamic environment.