The selected candidate will serve as a primary liaison between IT and business units to gather, analyze, and document technology requirements while ensuring appropriate security safeguards and internal controls are incorporated into system enhancements and implementations. Responsibilities include: - Evaluate and consolidate IT-related requests, aligning initiatives with operational needs and established IT security and control standards. - Develop business requirements, use cases, and functional specifications ensuring system integrity, data accuracy, and compliance with internal control requirements. - Monitor and assess system control features, identify potential vulnerabilities or control gaps, and recommend corrective actions to safeguard agency information systems and associated databases. - Assist in the development, implementation, and testing of IT security procedures, quality assurance processes, and contingency plans. - Provide technical support for computers, laptops, A/V systems, telecommunications equipment, and mobile devices, ensuring proper configuration, security compliance, and documentation. - Serve as the first point of contact for technical assistance via phone, email, and in-person support; manage ticket queues and maintain detailed documentation to support audit readiness and operational accountability. - Maintain and reconcile IT asset inventories, track equipment assignments, serial numbers, product specifications, and software licenses; conduct periodic inventory reviews to protect agency assets. - Prepare and process IT Purchase Requests (IPRs) and coordinate with procurement to ensure proper authorization, documentation, and compliance with established procedures. - Support mobile device lifecycle management including secure configuration, MDM enrollment, troubleshooting, upgrades, and decommissioning. - Provide regular status updates to IT leadership regarding ticket resolution, asset management controls, compliance efforts, and project progress. - Perform related duties and special projects as assigned. If selected, the candidate will be fingerprinted and undergo a background investigation. To Apply All applicants, including current City Employees may apply by going to https://a127-jobs.nyc.gov and search for the specific Job ID # 773509. Please do not email, mail, or fax your resume directly. Submissions of resumes do not guarantee an interview. Due to the high volume of resumes received for positions, only selected candidates will be contacted. Appointments are subject to Office of Management & Budget approval for budgeted headcount. SPECIAL INVESTIGATOR (COMPUTER - 31128 Qualifications (1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or (2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or (3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A master's degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project. Additional Information