Job DescriptionJoin our Global Consumer Services team to lead Salesforce and NICE InContact VCC integration initiatives. You'll work cross-functionally with business and IT teams to design, implement, and optimize solutions that improve customer service operations.
Key Responsibilities:- Drive full lifecycle project execution (analysis to deployment) for Salesforce Service Cloud.
- Lead business/IT requirement sessions and translate needs into scalable Salesforce solutions.
- Manage system enhancements, integrations (legacy/cloud), and go-live support.
- Own business continuity tasks including root cause analysis, configuration updates, and platform optimization.
- Collaborate with vendors and internal teams to ensure aligned delivery.
Qualifications:- 5+ years' experience in Salesforce Service Cloud, NICE InContact VCC/IVR.
- Salesforce certifications (Admin, Analyst, or Consultant).
- Experience in legacy system migration, contact center tech, and middleware.
- Strong documentation, communication, and stakeholder management skills.
- Proficient in Power BI/Tableau, Jira, and Microsoft Office tools.
We're an equal opportunity employer committed to increasing diversity and inclusion in today's workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
