T-Mobile

Business Analysis Manager - Care Performance

T-Mobile$77K — $140K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 5 years of related experience or advanced degree with 3 years of related experience
  • Experience in data analysis, data science, or similar quantitative fields
  • Minimum of 4-7 years solving analytical problems with quantitative methods
  • 4-7 years in reporting and performance analysis with visualization tools like Tableau or Power BI
  • Familiarity with SQL and complex dataset analysis
  • Preferred experience with programming languages such as Python, R, or Go
  • Telecommunications experience is a plus

Responsibilities

  • Provide insights and recommendations to enhance business experiences using data analysis
  • Develop and maintain reporting solutions, including dashboards and self-service tools
  • Apply analytical techniques to assist in decision-making and prioritization of resources
  • Assist in designing standardized reporting structures for cross-team use
  • Undertake additional duties or projects as assigned by management

Benefits

  • Medical, dental, and vision insurance
  • 401(k) and employee stock options
  • Paid time off plus up to 12 holidays annually
  • Parental leave and family support benefits
  • Tuition assistance and college coaching programs
  • Discounts on mobile services and home internet
  • Access to additional benefits like pet insurance and childcare subsidy
Full Job Description
Job Overview This role serves as the primary analytics partner for the Internal Care channel compensation strategy team, supporting our Internal Care organization. The Business Analysis Manager is accountable for sourcing and structuring the data that underpins compensation and incentive strategy. Scope and Impact - This role translates business requirements into data models that inform comp plan design, incentive recommendations, and target setting. They size known issue impacts, conduct financial modeling, and quantify risk before plans are submitted for approval. The role supports hierarchy alignment and compensation data integrity, ensuring accurate payouts and proactive resolution of issues that could impact earnings or reporting, and serves as a key partner to commissions, performance management and data enablement ensuring plan alignment and accuracy. Job Responsibilities: • Provide insights and recommendations that optimize business experiences through cross-functional collaboration and data analysis • Develop and maintain data and reporting solutions including dashboards, reports, and self-service tools to support enterprise goals • Apply analytical and modeling techniques to support decision-making and resource prioritization across the organization • Participate in the design and administration of reporting structures and interfaces for standardized use across teams • Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) • Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience (Required) • 4-7 years Working experience solving analytical problems using quantitative approaches (Required) • 4-7 years Working experience reporting and analyzing performance & dta visualization (Tableau, Power BI, etc.) (Required) • 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Required) • Working experience with Python, R, Go or similar statistics or data science language preferred. (Preferred) • Telecommunications (Preferred) Knowledge, Skills and Abilities: • Business Acumen (Required) • Dashboard Development (Required) • Data Analysis (Required) • Data Storytelling (Required) • Executive Presence (Required) • Financial Modeling (Required) • People Management (Required) • Project Management (Required) • Stakeholder Management (Required) • Strategic Thinking (Required) Licenses and Certifications: • Other Business Certification (Preferred) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $77,900 - $140,500 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ357296¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

About T-Mobile

T-Mobile US, Inc. is a wireless company. As of December 31, 2016, the Company provided wireless communications services, including voice, messaging and data, to over 71 million customers in the postpaid, prepaid and wholesale markets. It provides services, devices and accessories across its brands, T-Mobile and MetroPCS. It provides wireless communication services through a range of service plan options. The Company offers a device trade-in program, Just Upgrade My Phone (JUMP!), which provides customers a specified-price trade-in credit and upgrade eligibility after approximately six months of service; Equipment Installment Plan (EIP), which is designed to provide financing to customers for the purchase of devices, and installment agreements for accessories; T-Mobile Tuesdays, which offers customers free stuff and access to various offers from brands; and T-Mobile ONE and Simple Choice plans.
Learn more about T-Mobile
Size
75,000 employees
Market Cap
$174.7 billion
Industry
Net Income
$3 billion
Founded
2002
5 Year Trend
+16.4%
Revenue
$68.3 billion
NASDAQ

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