Ameriprise Financial, Inc

Bus Systems Voice Field Support

Ameriprise Financial, Inc$75K — $98K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience in customer service with a strong desire to meet user needs.
  • Ability to collaborate with both local and remote teams effectively.
  • Proactive in identifying and resolving business challenges.
  • Exceptional communication skills, both written and verbal.
  • Strong organizational skills with effective priority management.

Responsibilities

  • Enhance AFG Phone Services by providing excellent customer support during onboarding.
  • Gather and document technical and business requirements for voice service setups.
  • Act as the main point of contact for onboarding customers to AFG Voice Services.
  • Resolve customer service issues, serving as an escalation point when needed.
  • Seek and implement improvements to enhance the overall service experience.

Benefits

  • Comprehensive health, dental, and life insurance coverage.
  • 401(k) retirement plan with company match.
  • Generous vacation and sick leave policy.
  • Flexible work environment with opportunities for onsite collaboration.
Full Job Description
Job Description

We are seeking a Business Systems Analyst to join our Technology Services team. This role supports the organization's enterprise voice and unified communications environment by providing business analysis, operational support, and administration of voice technologies.
This position supports Ameriprise Franchise Group (AFG) Phone Services, a comprehensive voice service solution that allows advisors and their staff to leverage the same communication tools used by the corporate office.

Key Responsibilities
  • Contribute to the overall success of the AFG Phone Services offering by providing a superior customer service experience and support throughout the onboarding process.
  • Collect and document business and technical requirements to set up voice services for AFG offices.
  • Serve as a primary contact for customers onboarding to AFG Voice Services and act as an escalation point for customer service issues when necessary.
  • Identify and drive opportunities to improve the overall end-to-end service experience through onboarding, training, support, and documentation.

Experience & Qualifications
  • Enjoy helping others and meeting customer expectations.
  • Ability to work effectively with a range of resources, both onshore and offshore.
  • Resourceful and committed to providing solutions to business needs.
  • Superior written and verbal communication skills.
  • Strong organizational skills with the ability to manage priorities and meet deadlines.

Work Expectations
  • On-site at Minneapolis Headquarters 4 days per week.


Base Pay Salary

The estimated base salary for this role is $75,000 - $98,000 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurance.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology

About Ameriprise Financial, Inc

Ameriprise Financial, Inc Careers

Joining Ameriprise Financial, Inc presents an unparalleled opportunity to advance your career with a leader in financial services. Our team of professionals is dedicated to fostering an environment of growth, innovation, and leadership. Work You’ll Do At Ameriprise Financial, Inc, you will be part of a culture that thrives on diversity, professional excellence, and ethical standards. Our employees are empowered to master their roles and contribute to the company’s success through continuous personal and professional development. Transform Your Career Lead your career on a path of continuous growth with Ameriprise Financial, Inc. Our company stands at the forefront of the financial industry, integrating cutting-edge technology and substantial market expertise to deliver exceptional service to our clients. Work with a team of skilled professionals who are committed to a culture of innovation and exceptional leadership. Collaborate on projects that reshape financial planning and improve client outcomes. Ameriprise Financial, Inc Job Opportunities We are actively hiring and have a variety of job opportunities that cater to different skills and career levels. From entry-level positions to leadership roles, Ameriprise Financial, Inc offers a dynamic work environment where your skills will be honed and your achievements recognized. Join our team and contribute to our mission of helping clients achieve their financial goals. Explore positions in areas such as financial advising, customer service, IT, and more. Internship Programs Kickstart your career with an Ameriprise Financial, Inc internship. Our internships provide invaluable workplace experience, networking opportunities, and insights into the financial services industry. Interns at Ameriprise Financial, Inc are crucial team members, working alongside seasoned professionals and contributing to real-world projects. Benefits and Growth Ameriprise Financial, Inc is committed to the growth and development of our employees. We offer competitive benefits, diversity training, and professional development programs that encourage our team to stay ahead in the industry. Our benefits package includes health, dental, and vision insurance, retirement plans, and generous paid time off. Leadership and Development Develop your leadership skills through targeted training and mentorship at Ameriprise Financial, Inc. We believe in nurturing leadership potential and offer various programs designed to help you grow into a visionary leader within the company. Stay Connected Join Our Team Search for open positions that match your skills and interests. We are looking for passionate, curious, and driven team players. Start your journey with Ameriprise Financial, Inc today and build a career that you can be proud of. SEARCH AMERIPRISE FINANCIAL JOBS Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Ameriprise Financial, Inc.
Learn more about Ameriprise Financial, Inc
Size
12,000 employees
Market Cap
$32.7 billion
Industry
Net Income
$1.5 billion
Founded
1894
5 Year Trend
+2.6%
Revenue
$11.9 billion
NASDAQ

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