Position OverviewAs a Business Systems Analyst Consultant within PNC's Lending Technology, Credit Card Servicing organization, you will be based in Pittsburgh, PA, Strongsville, OH or Dallas, TX.
Our team provides exceptional customer service to our corporate credit card business partners, to help them manage and automate their day-to-day Credit Card Operational duties as well as new Credit Card Product development for Consumer and Small Business Credit Cards. We also provide Credit Card data to our online and mobile banking applications in order to provide our customers with an exceptional experience.
The core team does backend development for our credit card systems. We provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc. We create batch jobs and APIs that process the credit card data from our vendor Fiserv and make it available to any downstream system that requires credit card data. Downstream systems generally pick up batch data from our Enterprise Data Warehouse, or real-time data from Kafka. We also have APIs that read from and send data directly to our vendor Fiserv.
Looking for a BSA (Business Systems Analyst) to support our team in working with our business to gather requirements, help with high level data research, design solutioning, and Jira Agile story creation needed by our development teams.
The chosen candidate should have experience/skills in the following areas, some must-haves some nice-to-haves:
• Analytical thinking and problem-solving skills
• Capable of breaking down complex processes
• Ability to articulate the differences between what, why, and how a given process works
• Analysis skills, ability to run queries against SQL tables and search files
• Experience writing technical requirements, proficiency in Excel, Word, Visio for creating requirements and high-level design docs/job/data
• Some coding/development past experience or training is a plus
o this is a Business SYSTEMS Analyst position, not a Business Analyst position.
o Looking for someone with enough technical skills to do some data analysis
o Ability to understand APIs, review code in GitHub, testing in Postman
o Be comfortable troubleshooting problems
o Not afraid to learn new technologies in order to follow job flows, dependencies, review code at a high level to understand dependencies between systems, etc.
• Full Stack BSA who can understand processes from end to end is a plus
• Experience on multiple platforms is ideal, and the ability to quickly learn new tools and technologies
• Knowledge of Confluence and SharePoint would be beneficial
• Experience with Jira and working on an Agile Scrum Crew would also be beneficial
Job Profile
• The candidate should feel comfortable working as part of a diverse team of professionals across several locations, working and communicating in a dynamically changing environment.
• Helps lead and coordinates complicated development activities – analysis, plan, high-level technical design, understand the business functions of the system enough to assist with test validation, implement, and document application solutions (SDLC)
• Ability to work with cross-functional application teams
• Ability to quickly learn and understand the supported business processes.
• Credit Card subject matter expertise is a plus
• Ability to effectively present and communicate information both written & verbal to business and technical groups
• Ability to manage and report progress on many concurrent activities
• Analysis features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs
Core Competencies
Manages Risk - Working Experience
• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus -
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies
APPLICATION DEVELOPMENT TOOLS -
• Knowledge of what some of the various development tools are, what developers need to coordinate work and write JIRA stories.
Application Design, Architecture -
• Knowledge/ability to understand application design activities, tools and techniques; ability to convert business requirements into a high-level design and stories for development of applications.
APPLICATION DELIVERY PROCESS -
• Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to create stories, and help organize work/meetings/releases to deliver
Packaged Application Integration -
• Knowledge of and the ability to help drive requirements and solutions for packaged application software and understand how it integrates with company applications, databases and technology platforms.
System Development Life Cycle -
• Knowledge of project management techniques and the ability to plan, assist in design, understand test planning, and helping drive implementation and maintaining system development life cycle segments and phases.
Product and Vendor Evaluation -
• Knowledge of and ability to assist in processes for the evaluation and selection of products, tools, services components ensuring they are in line with the organization's business needs and architectural principles.
Technical Troubleshooting -
• Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and help resolve application problems.
Software Process Improvement (SPI) -
• Knowledge of formal software process improvement disciplines, and ability to assess and improve the quality and operating costs associated with an existing application.
Job Description- Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
- Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
- Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
- Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
- Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAPI Development, Application Development, Atlassian Confluence, Business Management, Customer Solutions, Design, GitHub, Group Problem Solving, Microsoft SharePoint, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
CompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
Pay TransparencyBase Salary: $60,000.00 – $150,000.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 06/25/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement accou
