Work Location:
Mississauga, Ontario, Canada

Hours:
37.5

Line of Business:
Business Management, Strategy & Support

Pay Details:
$91,900 - $136,800 CAD

Job Description:

The Operations team is part of the Chief Operating Office, Canadian Personal Banking, that enhance and enriches how we support our customers by delivering specialized and advisory customer and partner support. The Canadian Personal Banking Operations team is comprised of Lending, Credit Practice Management, Fulfillment, Banking Operations, Estates Services, and Production Support.

Are you a big picture thinker? Fantastic! This is exactly the kind of thinking CPB Operations needs when it comes to our business intelligence support and analytics. In this role, we need you to take a holistic, high-level approach to performance strategy and initiatives across Banking Operations.

As data's role in providing extraordinary products and services to our customers grows, we'll look to the valued expertise you'll provide in this role, to develop, adopt and evolve the best in class customer centric scorecards and culture of performance within Banking Operations.

Does this sound like you? You're a natural leader, and can lead major initiatives and projects, joining business owners and partners to determine business needs and recommend solutions. Moreover, you have a talent for looking at a collection of data and drawing rare insights. In this role, we'll need you to include those insights and commentary within the existing performance insights packages you deliver. Finally, you'll fit in well if you like to own your space and execute with speed and precision, relishing all challenges as opportunities to dig in, collaborate and take TD into the future of banking.

Key Responsibilities:

• Data Analysis: Collect, process, and analyze data related to the organization's performance, including financial, operational, and customer data. Utilize various analytical tools and methodologies to extract meaningful insights from data sets.
• Performance Optimization: Collaborate with cross-functional teams to develop strategies and recommendations for improving performance and efficiency. Assist in the implementation of process improvements and performance optimization initiatives.
• Performance Metrics: Define and monitor on key performance indicators (KPIs) across different departments and processes. Identify deviations from targets and collaborate with relevant teams to address performance gaps.
• Visualization: Prepare performance insights and adoption dashboards for management and stakeholders. Communicate findings and insights effectively through data visualization and presentations.
• Trend Analysis: Monitor industry trends and competitive benchmarks to identify opportunities and threats and build strategic performance evolution framework to improve performance.
• Continuous Improvement: Stay updated with the latest analytical techniques and tools to enhance the quality of performance ecosystem framework and strategic analysis.

Qualifications:

• Understand key business drivers, definitions, and metrics in order to interpret findings, take action and provide relevant direction via Performance Eco System framework
• Bachelor's degree in Business, Finance, Economics, or a related field (Master's degree preferred).
• Lead the implementation of initiatives in support of overall business/function strategy.
• Proven experience in data analysis, performance measurement, or related roles.
• Strong analytical and problem-solving skills.
• Good understanding of Lean & Six Sigma.
• Excellent communication and presentation and storytelling abilities based on data.
• Attention to detail and ability to work independently as well as in a team.
• Knowledge of industry-specific performance metrics and benchmarks is a plus.
• Proficiency in data analysis tools such as Microsoft Excel, SQL, Tableau, Power BI and industry standard data visualization tools.

If you are a professional with a passion for optimizing performance and driving business success, we encourage you to apply for the Senior Analyst - Performance Eco System position. Join our dynamic team and contribute towards the growth and excellence of TD COO Operations Performance Eco System Team.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet