First American

Bulk Project Manager - ServiceMac

First American$85K — $113K *
US-Anywhere
+ 4 other locationsRemote
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree or equivalent experience
  • 4+ years of related experience in mortgage servicing
  • Leadership skills to build consensus among diverse groups
  • Ability to manage multiple clients and projects simultaneously
  • Strong interpersonal and customer service skills
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Experience with mortgage servicing transfers and related technologies

Responsibilities

  • Drive and enhance bulk loan onboarding processes
  • Collaborate with clients and internal teams for smooth operations
  • Conduct meetings to align expectations and timelines
  • Update project plans to reflect current activities
  • Ensure clear communication with all stakeholders
  • Deliver high levels of customer service throughout projects
  • Facilitate a post-onboarding review to identify improvements

Benefits

  • Comprehensive health insurance options
  • Retirement savings plan
  • Generous paid time off policy
  • Work-life balance initiatives
  • Opportunities for professional development
Full Job Description

What We Do
Responsible for the successful onboarding of mortgage loans for ServiceMac clients. Coordinate with internal and external parties to ensure all onboarding activities are completed timely and accurately. Coordinate and communicate timelines / status to clients, external partners, internal teams, management, and impacted groups.

What You’ll Do

  • Drive effective bulk loan onboarding processes. Build and sustain client relationships.
  • Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
  • Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up.
  • Create and ensure project plans are kept up to date with all activities as they are completed.
  • Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
  • Provide the highest levels of professional customer service throughout the project lifecycle.
  • Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices.
  • Responsible for updating and maintaining Bulk Procedures and Transfer Instructions

What You'll Bring

Knowledge, Skills, and Abilities

  • Bachelor’s degree or equivalent combination of education and experience
  • 4+ years of directly related experience
  • Leadership skills with ability to build consensus among disparate groups
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Strong customer service skills
  • Strong internal communication skills including ability to work with various departments
  • Strong background in Mortgage Servicing, specifically Transfers of Servicing
  • Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
  • Familiar with a variety of the field’s concepts, practices and procedures
  • Strong interpersonal, relationship-building and teamwork skills
  • Able to translate and communicate technical information to a nontechnical audience
  • Self-motivated; self-starter
  • Proficient in Microsoft Word, Excel and PowerPoint

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

About First American

First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies' core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.

First American Careers

Join the vibrant team at First American, a leading company renowned for its commitment to innovation, leadership, and professional excellence. As one of the most respected names in the industry, First American offers unparalleled job opportunities that propel your career to new heights.

Work You’ll Do

At First American, your work transcends ordinary job responsibilities. You will be part of a dynamic team that drives industry standards through innovation and leadership. Engage in projects that transform our services and, by extension, the industry itself, making an impact that matters.

Explore a World of Opportunities

Whether you're looking for an entry-level position or a more senior role, First American presents a spectrum of career paths across various departments. Our job opportunities are designed to foster professional growth and personal achievement.

Internship Programs

Kickstart your career with First American’s internship programs. These opportunities are perfect for gaining real-world experience, enhancing your skills, and networking with industry leaders. Our internships provide a robust foundation for future employment and are a stepping stone to full-time positions within the company.

Culture and Benefits

First American is committed to creating a workplace where every team member feels valued. We celebrate diversity and are dedicated to creating an inclusive environment. Our benefits package is comprehensive, supporting both your professional and personal life, including health, wellness, and continuous learning opportunities.

Professional Development and Training

We believe in nurturing our team’s skills through targeted training programs, including leadership development and diversity training. These initiatives ensure that you are equipped to meet the challenges of today and tomorrow, fostering an environment of continuous improvement and personal growth.

Join Our Team

Embark on your First American journey today by exploring the various positions available. We are actively hiring and looking for talented individuals who are passionate, curious, and driven to excel. Check out our open positions, tailor your resume, and prepare for an interview where you can showcase your unique abilities.

Stay Connected

Keep up to date with the latest in career tips, industry news, and job openings at First American. Subscribe to our job alert emails and never miss an opportunity to advance your career with us.

Networking and Growth

At First American, career growth is complemented by opportunities to connect and collaborate with professionals across the company. Engage in networking events that can open doors to numerous career paths and professional relationships.

Why First American?

Choosing First American means opting for a career where your skills are appreciated and your contributions are valued. Here, every employee is empowered to reach their full potential, supported by our culture of growth, leadership, and innovation. Join First American today and be part of a team that is reshaping the future through exceptional service, dedication, and a commitment to excellence. Explore the positions we have available and take the first step towards a rewarding career at First American.
Learn more about First American
Size
22,233 employees
Market Cap
$5.4 billion
Industry
Net Income
$696.4 million
Founded
1889
5 Year Trend
+10.6%
Revenue
$7 billion
NASDAQ

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