Scotiabank

BSA Practice Lead

Scotiabank$100K — $130K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10-15+ years in Business Analysis, ServiceNow delivery, or IT operations transformation.
  • Deep expertise across ITSM, ITAM, ITOM domains, ServiceNow platform (or equivalent).
  • Strong experience in audit and regulatory environments (MAPs, evidence lifecycle, audit validation).
  • Proven leadership experience building or scaling BSA/BA practices.
  • Structured thinking & requirement rigor (audit-grade precision).
  • End-to-end process orientation (not just feature-level thinking).
  • Ability to operate in high ambiguity, tight regulatory timelines, multi-stakeholder environments.

Responsibilities

  • Lead the establishment of a Business Analyst (BA) practice model with standards, governance, and capacity.
  • Define methodologies for BA work across ITSM, ITAM, ITOM, and platform teams.
  • Build comprehensive talent strategies including hiring and skill frameworks.
  • Establish consistent standards for requirements and process artifacts.
  • Promote quality standards across both agile and waterfall project delivery.
  • Ensure alignment with enterprise service models and asset lifecycle processes.
  • Drive process standardization and simplification initiatives across regions.

Benefits

  • Commitment to diversity, equity, inclusion, and allyship with supportive ERGs.
  • Accessibility initiatives ensuring an inclusive work environment.
  • Opportunities for upskilling through courses and development programs.
  • Competitive rewards package with flexible vacation and immediate benefits on day one.
  • Access to a dynamic workspace with amenities for collaboration and well-being.
  • Engagement opportunities through community programs, regardless of work location.
Full Job Description
Requisition ID: 262136

The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery.

This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms-driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.

Is this role right for you? In this role, you will:

  • Stand up and lead the BA practice model (standards, intake, capacity, governance).
  • Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
  • Build a talent strategy (hiring, onboarding, skill frameworks, BA playbooks).
  • Establish consistent artifacts : equirements (BRD/FRD, user stories), process flows , control narratives & audit traceability.
  • Drive BA quality standards across agile and waterfall delivery models.
  • Lead requirements and design across ITSM (Incident, Problem, Change, Release, Request), ITAM (HAM/SAM lifecycle, inventory, entitlement), ITOM (Discovery, CMDB, Service Mapping, Event Mgmt).
  • Ensure alignment to Enterprise service models, CMDB standards, and asset lifecycle processes, End-to-end operational workflows and integration points.
  • Drive process standardization and simplification across regions and platforms.
  • Embed audit and control requirements into all solution designs and requirements.
  • Ensure BA outputs support, Management Action Plans (MAPs), evidence packages (design + operational effectiveness), scenario testing and KPI validation.
  • Partner with Audit (IA/IQA), Risk, and Compliance teams to, translate findings into implementable requirements and reduce rework, audit rejection cycles, and delivery risk.
  • Establish intake, prioritization, and demand shaping frameworks for BA work.
  • Align BAs to product teams (ITSM, ITAM, ITOM, HRSD, SecOps).
  • Provide end-to-end traceability business need  requirement  design  build  test  audit evidence.
  • Enable predictable delivery outcomes through structured requirements and dependency management.
  • Act as the single point of accountability for business analysis across Product Owners / Platform Leads, Engineering / Dev / QA teams, Audit, Risk, and regulatory stakeholders.
  • Drive clarity between business demand vs. platform capability, local vs. global process standards.
  • Influence senior stakeholders through executive-ready storytelling and trade-off articulation.
  • Build reusable BA frameworks, templates, and accelerators, user story standards, acceptance criteria frameworks, audit-ready documentation patterns.
  • Introduce metrics & KPIs for BA effectiveness, requirement quality (defect leakage, rework), first-pass audit acceptance, delivery predictability.
  • Identify automation and simplification opportunities across workflows.


Do you have the skills that will enable you to succeed in this role? Wed love to work with you if you have:

  • 10-15+ years in Business Analysis, ServiceNow delivery, or IT operations transformation.
  • Deep expertise across ITSM, ITAM, ITOM domains, ServiceNow platform (or equivalent).
  • Strong experience in audit and regulatory environments (MAPs, evidence lifecycle, audit validation).
  • Proven leadership experience building or scaling BSA/BA practices.
  • Structured thinking & requirement rigor (audit-grade precision).
  • End-to-end process orientation (not just feature-level thinking).
  • Executive communication & stakeholder influence.
  • Governance discipline & traceability mindset.
  • Ability to operate in High ambiguity, Tight regulatory timelines, Multi-stakeholder environments.


Whats in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
  • Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
5 Year Trend
+7%
NASDAQ

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