The Brokerage NCC Team Manager manages a team of financial services consultants, ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs. This job sets day-to-day operational objectives for team members and ensures that policies and procedures are understood and followed by direct reports.
Key Responsibilities and Duties- Ensures customer service calls are answered in a timely, efficient and knowledgeable manner.
- Monitors staff utilization and implements contingency plans to ensure service levels are being met.
- Oversees compliance of supervisory policies/procedures and teams.
- Ensures the team's adherence to government, state and organization regulations (e.g. SEC, FINRA, state Insurance Department, etc.).
- Leads quality/referral call reviews with team members.
- Coaches and develops team members to achieve performance goals and objectives.
Educational Requirements- No Advanced Degree Required Preferred
Work Experience- 3+ Years Required; 5+ Years Preferred
FINRA Registrations- SRC Indicator: Series 7; Series 63; Series 24
Physical Requirements- Physical Requirements: Sedentary Work
Career Level 7PL
Required Experience:
- 3+yrs of work experience
- 2+yrs of Contact Center or Customer Service experience
- Experience coaching and developing contact center teams.
- Series 7 and Series 63 required.
- Must obtain your Series 24 within 120 days.
Preferred Experience:
- Problem solving skills to enhance processes and client experience.
- Experience in financial services industry.
- Prior Management experience preferred
This role will require a new 12-month commitment for the NCC
Related Skills
Adaptability, Collaboration, Communication, Conflict Management, Customer Engagement, Digital Savviness, Innovation, Inspires Others, Prioritizes Effectively, Resourcefulness
Anticipated Posting End Date:2026-06-09
Base Pay Range: $77,000/yr - $108,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
