Job DescriptionThe Brand Operations Director, AI is a hybrid creative and operational leader responsible for both how the EVERSANA AI Agency platform is positioned and brought to market and how it is applied to deliver real, measurable value for clients. This is a bridge role - connecting brand and go-to-market strategy with platform-enabled creative execution - and requires someone who is equally comfortable shaping the narrative around the platform and guiding its application within live client engagements.
This role partners closely with Strategy, Account, Product, and Creative teams to ensure the platform is used in ways that are strategically sharp, creatively strong, and commercially differentiated. The right candidate brings deep experience in brand systems, growth-oriented creative, and integrated campaigns, and is energized by the challenge of translating complex AI capabilities into clear, compelling client value.
ESSENTIAL DUTIES AND RESPONSIBILITIES:Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
Client-Facing Platform Application & Creative OperationsGuide the application of the AIA Platform within active client engagements, ensuring creative output is strategically grounded and operationally efficient:
- Define and shape creative briefs that translate client business objectives into platform-enabled creative solutions
- Pitch and present AI-powered creative concepts to clients in partnership with Strategy and Account leads
- Supervise and quality-control AI-enabled creative output, maintaining high standards across pharma brand, HCP, DTP, and payer audiences
- Partner with creative teams (whether sole-operator or small pod model) to build modular, scalable creative systems
- Identify gaps between platform capability and client need, feeding structured insight back to Product
- Track what has been sold and deployed across the client portfolio to identify replication and expansion opportunities
- Modeling inclusive behaviors and proactively managing bias.
- All other duties as assigned.
Qualifications- 12+ years of progressive experience in creative direction, brand strategy, and integrated campaign leadership
- Demonstrated success leading brand and growth creative across SaaS, fintech, B2B, or D2C environments
- Experience building and scaling modular creative systems across paid media, lifecycle, and brand channels
- Track record of pitching and presenting creative strategy to senior client or business stakeholders
- Familiarity with AI-enabled creative workflows and a genuine interest in how AI accelerates experimentation and production
PREFERRED QUALIFICATIONS:- Ability to translate complex platform capabilities into sharp, resonant positioning and messaging
- Leads multidisciplinary creative teams with clarity, high standards, and strong velocity
- Connects brand narrative to pipeline, sales enablement, and commercial performance
- Comfortable operating in both strategic definition and hands-on execution modes
- Confident presenting creative strategy and platform-enabled concepts to client stakeholders
- Builds scalable creative frameworks, not one-off deliverables
