PositionOne of the largest independently owned document imaging dealers in the nation is currently seeking a
Branch Technical Manager for one of our major Western United States Offices.
Essential Job Duties- Oversee Mechanical, Network, and Managed IT Technicians
- Coordinating the field, shop and Dispatch/Customer Care activities within the branch
- Maintain all profit that is comparable to industry benchmarks
- Focus on high levels of customer retention, award winning service, and managing a budget
Qualifications- 3-5 years experience in copier/printer repair industry
- Prior experience managing 15 - 20+ service employees
- Minimum 3 years' experience in a service management role
- Demonstrative ability to recruit, motivate and train our technical force
- Evaluate cost of operation and establish work assignment benchmarks
- Strong start to finish management skills
- Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
- Self-starter with strong problem-solving abilities
- Ability to set compensation structure standard with the industry
- Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
- Ability to manage approximately 30+ technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.
Benefits- Competitive Salary and Bonus Program
- Advancement and growth into leadership roles
- Team-player environment
- Company Vehicle Program
- Medical/Dental/Vision/Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA/HSA programs
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