Citigroup, Inc

Branch Performance Strategy & Execution: Program Management Lead

Citigroup, Inc • $107K — $160K *
Jacksonville, FL 32210In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 6-10 years of relevant experience in Analytics or Financial Services.
  • Highly analytical with strong attention to detail.
  • Proficient problem-solver with the ability to improve existing processes.
  • Effective collaborator across various levels in a complex organization.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strategic thinker with a knack for translating data into actionable insights.
  • Solid understanding of performance management and measurement methodologies.
  • Advanced analytical skills and experience with large datasets.

Responsibilities

  • Create and distribute reports for leadership to assess branch performance.
  • Develop analyses to identify challenges and opportunities for improvement.
  • Lead various analyses using best-in-class tools for actionable insights.
  • Collaborate with stakeholders to conduct analytical deep dives.
  • Support performance management and goal-setting initiatives across the branches.
  • Ensure compliance by managing documentation for performance programs.
  • Craft compelling narratives to convey complex data insights to management.
  • Design and govern performance metrics to align with business strategy.

Benefits

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with employer match.
  • Life, accident, and disability insurance.
  • Wellness programs promoting employee health.
  • Generous paid time off packages including vacation and sick leave.
Full Job Description
This position is responsible for performance analysis and insights supporting Branch Performance metrics for the U.S. Branch Network. The role will support leadership in the identification of actionable insights to inform the overall Branch Performance strategy and prioritize initiatives. In addition, this role will work closely with business leaders and process owners to identify root causes and develop action plans to address thematic opportunities.

Responsibilities

  • Responsible for the creation and distribution of daily, weekly, monthly, and quarterly reports for senior leadership to help gauge performance on branch productivity and goal attainment.
  • Create and develop analyses to help the business recognize challenges, identify opportunities, and build solutions to improve overall branch and banker performance.
  • Lead weekly, monthly, and ad hoc analyses with best-in-class tools to deliver timely, precise, and actionable insights across a variety of forums and publications.
  • Collaborate with key stakeholders to plan, support, and deliver analytical deep dives on relevant topics related to branch performance.
  • Support performance management and goal-setting projects across the branch network, including deep dive analysis projects and the maintenance of performance frameworks, metrics, and scorecards.
  • Maintain a high degree of compliance excellence by managing all documentation for branch performance programs and ensuring timely updates and accuracy.
  • Act as a powerful storyteller, able to create compelling performance narratives, both written and visual, to translate complex data and analyses into actionable insights for senior management and other key business stakeholders.
  • Support the design and governance of performance metrics and scorecards, ensuring alignment with business strategy and consistent evaluation practices.


Required Qualifications

  • 6-10 years of relevant professional experience in Analytics, Financial Services, Consulting, or a related discipline.
  • Highly analytical with a data-driven mindset and strong attention to detail; able to analyze performance metrics both quantitatively and qualitatively.
  • Strong problem-solver with the ability to review existing processes, identify breakdowns, and recommend improvements to increase efficiency.
  • Proven ability to partner and collaborate effectively across different levels and functions within a complex, matrixed organization.
  • Excellent organizational and time-management skills, with the ability to work independently and manage multiple shifting priorities in a fast-changing, high-priority environment.
  • Strong strategic thinking and problem-solving skills, with the ability to translate data into actionable business strategies and insights.
  • Thorough understanding of performance management principles and measurement methodologies related to sales productivity, financial outcomes, and operational efficiency.
  • Advanced analytical and quantitative capabilities with experience leveraging large datasets to drive decision-making.
  • High proficiency with Microsoft Office applications, particularly MS PowerPoint and Excel.
  • Knowledge of data querying and visualization tools is preferred (e.g., SQL, Tableau).


Preferred Qualifications
  • Experience in performance management, sales productivity, or branch analytics.
  • Demonstrated experience in program/project management, PMO leadership, or functional transformation roles.
  • PMP, PgMP, CAPM, and/or MBA or equivalent advanced degree.


Education
  • Bachelor's/University degree or equivalent experience required.


Job Family Group:
Project and Program Management

Job Family:
Program Management

Time Type:
Full time

Primary Location:
NC-CHARLOTTE (BALLANTYNE)

Primary Location Full Time Salary Range:
$107,120.00 - $160,680.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Jul 11, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

Citigroup, Inc Careers

Join the vibrant team at Citigroup, Inc, a leading global bank, and propel your career into the future. Citigroup offers a plethora of job opportunities that span across various fields and expertise, making it an ideal place for ambitious professionals to thrive.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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