Branch Operations Manager

JOB SUMMARY

The Branch Operations Manager leads all aspects of branch performance for StoneAge's Geismar, Louisiana location, including sales support, operations, inventory, rentals, repairs, and customer service. This role is accountable for operational efficiency, profitable growth, and consistent delivery of the StoneAge Assurance Promise.

This position ensures accurate and efficient execution across order fulfillment, inventory, rentals, repairs, and customer support. The role partners closely with Engineering, Finance, Sales, Marketing, and Training to execute strategy and improve customer outcomes.

The Branch Operations Manager is also responsible for building a strong team, maintaining alignment with headquarters and other branches, and strengthening customer relationships.

KEY RESPONSIBILITIES

Customer and Sales Support
• Build and maintain strong customer relationships that drive loyalty and repeat business
• Serve as a responsive point of contact to ensure customer needs are met accurately and on time
• Partner with Sales and Customer Support to resolve issues and drive revenue growth
• Support quoting, order processing, and solution recommendations
• Ensure timely delivery of products, including expedited and on-site delivery when needed
• Support product demonstrations as required

Branch Leadership and Operations
• Lead and develop a high-performing branch team aligned with company standards
• Drive employee development through coaching, cross-training, and performance feedback
• Maintain accurate inventory levels to meet customer demand
• Ensure strong inventory control, ERP accuracy, and operational discipline
• Provide feedback to HQ on customer needs and operational improvements
• Partner with Finance to resolve account issues

Rental and Repair Management
• Manage rental fleet performance, utilization, and condition
• Coordinate equipment logistics across branches to meet demand
• Ensure accurate and timely rental contracts, repair quotes, and invoicing
• Maintain safe, high-quality rental equipment
• Oversee efficient repair processes and tracking of customer equipment
• Support customers with rental planning and equipment configuration

REQUIRED QUALIFICATIONS
• 3+ years leading branch, service, or operations teams (or 5+ years multi-branch leadership)
• 5+ years managing hydro blasting projects in industrial applications
• Proven ability to improve processes and drive performance
• Working knowledge of project management principles
• Strong communication and cross-functional collaboration skills
• Experience with ERP, CRM, and Microsoft Office tools
• Self-directed and effective in fast-paced environments

LEADERSHIP AND CULTURE EXPECTATIONS
• Demonstrate ownership, accountability, and urgency
• Maintain strong customer focus
• Collaborate effectively and communicate clearly
• Adapt quickly and solve problems with discipline
• Build a positive, high-performance team environment

OTHER INFORMATION
• Based in Geismar, Louisiana, reports to Director of Branch Operations
• Extended hours and on-call support may be required
• Travel to branches and customer sites as needed
• Ability to safely handle physical work requirements

TEAM CULTURE

• Customer-Focused: Passionate about delivering outstanding customer service.

• Dedicated: Hardworking, trustworthy, and committed to giving 100% daily. "It's not my job" doesn't exist here.

• Adaptable and Creative: Agile in the face of change, striving for excellence, and thinking creatively to solve problems.

• Positive and Fun: Bring joy, humor, and a contagious positive attitude to the workplace.

• Respectful and Collaborative: Listen to understand, respect others, and foster a spirit of teamwork.

We are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan ("ESOP"), in which shares of company stock are allocated to eligible employees each year.

Our "Own It" mindset captures what many of us consider the biggest benefit of all: a highly engaged, collaborative workplace where everyone matters and every employee makes a significant impact.