Job Type
Full-time
Description
Monsen Engineering is seeking a Branch Operations Manager to lead the day-to-day operations of our Reno, NV location. This role drives operational excellence across service delivery, customer experience, inventory management, rental operations, and recurring revenue programs. The position partners closely with Sales to ensure seamless execution of deals, customer onboarding, and long-term retention. This role owns operational performance, customer experience, and supports revenue growth for the Reno location, while maintaining alignment with operations and best practices across Salt Lake City and Las Vegas branches.
Key ResponsibilitiesCustomer Experience & Sales Support- Own front-end customer experience including walk-in support and issue resolution
- Build strong relationships with contractors, engineers, and survey professionals
- Partner with Sales to support deal execution and delivery
- Coordinate equipment availability, rentals, and logistics to meet customer timelines
- Assist with onboarding, setup, and customer training
- Identify opportunities for upsell, cross-sell, and customer retention
- Provide feedback to Sales on customer needs and operational constraints
Branch Operations Leadership- Lead day-to-day operations of the Reno location
- Ensure efficient execution across service, rentals, logistics, and support
- Maintain a clean, safe, and customer-ready facility
- Drive continuous improvement and operational efficiency across branch functions
Inventory & Logistics- Maintain optimal inventory levels and availability
- Manage purchasing, replenishment, and vendor coordination
- Monitor inventory accuracy, turns, and aging
Rental Operations- Manage rental fleet availability, utilization, and scheduling
- Ensure rental equipment is tested, maintained, and customer-ready
- Oversee rental contracts, invoicing, and asset tracking
- Support rental solutions that enable Sales to close deals
Service & Repair Operations- Manage service operations, technician productivity, and backlog
- Monitor turnaround time (TAT) and quality standards
- Ensure accurate service documentation and invoicing
Key Performance Indicators (KPIs)- Customer satisfaction and retention
- Inventory turns and availability
- Rental financial performance and time utilization
- Service turnaround time (TAT)
- Subscription and maintenance renewal rates
Qualifications- 5+ years of operations, service, or branch management experience
- Strong leadership, organizational, and team management skills
- Experience managing customer-facing operations
- Ability to manage multiple functions simultaneously in a fast-paced environment
Preferred:- Experience with surveying, construction technology, or equipment service
- Familiarity with Trimble or similar solutions
- Technical aptitude with hardware/software troubleshooting
- Experience with inventory, rental, and service operations in a multi-function environment
