Position Overview:
The Branch Operations Manager serves as a liaison between the organization’s internal and external clients. The Branch Operations Manager oversees and is directly involved in the loan process from start to finish in efforts to aid CrossCountry Mortgage borrowers to the best financial program.

Job Responsibilities:

• Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines.

• Review and analyze complex income documentation, including personal and business tax returns and provide calculations to be used for qualifying.

• Assist with training sales or processing staff in areas where additional guidance is needed.

• Provide customer service by communicating with borrowers to assist client(s) in understanding loan programs, costs, and various applicable loan documents.

• Review mortgage loan disclosure packages and deliver to borrower, including but not limited to rate disclosure and re-disclosure packages.

• Ensure structure of the loan presents the best program based on the borrower’s financial circumstances.

• Review the file for any missing documentation that best supports approval.

• Communicate loan program and costs with borrowers (license required for this duty to be performed.)

• Pre-underwrite items to help support approval of the loan (paystubs, credit reports, W2’s bank statements, court orders, etc.)

• Input feed for disclosures, present and set up loan to best fit borrower’s needs.

Qualifications and Skills:

• Bachelor’s degree and/or equivalent combination of education/experience.

• 3-5 years’ residential mortgage processing experience.

• Experience with Encompass LOS, preferred.

• Prior underwriting experience, a plus.

• Knowledge of RESPA guidelines and all mortgage and consumer regulations.

• Excellent math and analytics skills.

• Excellent communication skills.

• Excellent prioritization and time management skills to meet deadlines.

• Proficiency in DU, LP, Microsoft Outlook, and Windows.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.