USAmeriBancorp

Branch Manager

USAmeriBancorp • $70K — $95K *
White Plains, NY 10605In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of relevant managerial experience in branch operations.
  • High school diploma or GED equivalent required.
  • Strong verbal, written, and interpersonal communication skills.
  • Proficient understanding of commercial banking and its products.
  • Ability to innovate solutions while balancing customer satisfaction and risk management.

Responsibilities

  • Lead and manage branch performance across sales, profitability, and customer experience.
  • Ensure exceptional service delivery in a commercial-oriented environment.
  • Collaborate with Business Banker to enhance client relationships and pursue new opportunities.
  • Work with Middle office to meet needs of Business Banking and Middle Market clients.
  • Coach and develop team members to achieve sales targets and enhance capabilities.
  • Monitor sales engagements for quality and effective lead management using Salesforce.
  • Oversee all staffing functions, ensuring compliance with company policies.

Benefits

  • opportunities for professional development and career progression.
  • supportive team environment prioritizing employee engagement.
  • varied and comprehensive medical, dental, and vision insurance options.
Full Job Description
Responsibilities include but are not limited to:
  • Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
  • Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
  • Partners closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
  • Works closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
  • Coach and develop branch team members to achieve sales targets, meet service goals, and strengthen individual capabilities.
  • Observe sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
  • Manage all staffing functions, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
  • Leads and encourages identification, escalation, and resolution of potential risks.
  • Foster a positive and high-performing branch environment that promotes Valley's culture and drives strong associate engagement.
  • Develop and leverage market intelligence, communicating strategic direction and product focus while building individualized sales strategies to increase market share and deepen customer relationships.


Required Skills:
  • Ability to prioritize, organize, delegate, and execute.
  • Must have excellent verbal, written and interpersonal communication skills.
  • Strong understanding of commercial banking in order to grow and serve relationships.
  • Deep knowledge of account offerings, treasury services, online banking, lending and other commercial related products.
  • Ability to present a confident and professional demeanor to establish trust and convey
  • knowledge to the customer and resolve complex customer issues.
  • An enthusiastic individual who can listen to customer concerns and offer unique and innovative solutions, weighing customer satisfaction with Bank exposure to loss or fraud.
  • Proficient computer skills.
  • Must be self-driven with a positive outlook and can demonstrate confidence, tact, patience, and diplomacy while dealing with customers.

Required Experience:
  • High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.

About USAmeriBancorp

Valley National Bancorp, doing business as Valley Bank, is a regional bank holding company headquartered in Wayne, New Jersey with approximately $42 billion in assets. Its principal subsidiary, Valley National Bank, currently operates over 230 branch locations in northern and central New Jersey, the New York City boroughs of Manhattan, Brooklyn, and Queens, as well as Long Island, Florida, and Alabama. Valley Bank holds approximately $29 billion in assets. ,Valley Bank is one of the largest commercial banks headquartered in New Jersey.
Learn more about USAmeriBancorp
Industry
Legal & Accounting
* Ladders Estimates

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