American Express

Branch Manager/Team Leader

American Express$90K — $120K *
Hospitality & Recreation
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years in customer service environment
  • Preferred contact center experience
  • Preferred travel industry experience
  • Required Sabre GDS experience
  • Preferred experience issuing tickets and managing Sabre queues
  • Strong verbal and written communication skills
  • Expertise in customer service satisfaction requirements
  • Proven problem-solving abilities

Responsibilities

  • Lead and coach a team of travel counselors at the Peace Corps location
  • Drive change and engage employees through clear communication
  • Use data to monitor activity and give feedback for customer experience
  • Coordinate daily work schedules and process execution
  • Organize workflow according to staff availability
  • Ensure compliance with government background checks for Defense and Government accounts

Benefits

  • Comprehensive US benefits programs and eligibility
  • Part of CWT Defense & Government within American Express Global Business Travel
Full Job Description
  • Provides leadership and coaching to a team of travel counselors in an onsite at our Peace Corps location.
    • Drives change and employee engagement through effective communications
    • Uses data to monitor counselors' activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
    • Business Leader
    • Coordinates and facilitates basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work
    • Organizes and executes daily work to available staff
    • Defense and Government accounts will require ability to pass an extended government background check
  • Experience
  • 10+ years working in a customer service environment
  • Contact center experience preferred
  • Travel industry experience preferred
  • Sabre GDS experience required
  • Experience issuing tickets and working Sabre queues preferred
  • Knowledge, skills and abilities (KSAs)
  • Excellent verbal and written communication skills
  • Expert knowledge of customer service satisfaction requirements
  • Strong problem solving skills


Location
Washington DC, United States

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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