Cummins

Branch Manager - Segment or Small Geography

Cummins$90K — $120K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Degree in Business Administration, Engineering, or related field required.
  • Six Sigma Green Belt or Sponsor certification preferred.
  • 3-5 years operational management experience in multi-segment service operations.
  • Strong managerial experience with budget and financial oversight.
  • Proven track record of leading large service operation teams.

Responsibilities

  • Drive financial performance through P&L ownership and key metrics management.
  • Lead market analysis and execute sales initiatives to foster growth.
  • Enhance customer experience and loyalty by improving service quality.
  • Optimize branch processes to boost operational excellence and efficiency.
  • Coach and develop Branch Managers to build a strong leadership pipeline.
  • Ensure safety and compliance while supporting community initiatives.
  • Align regional strategy with overall enterprise goals for effective execution.

Benefits

  • Opportunity to make a significant impact in a leadership role.
  • Support for professional development and career growth.
  • A culture that prioritizes safety and inclusion.
  • Access to comprehensive health and wellness programs.
  • Engagement in community support and corporate responsibility initiatives.
Full Job Description
Job Description

We are looking for a talented Branch Manager - Segment or Small Geography to join our team in General Management in Spokane, WA.

In this role, you will make an impact in the following ways:
  • Drive consistent financial performance by owning P&L across multiple branches, aligning execution to the Annual Operating Plan, and actively managing key metrics like profitability, asset utilization, and balanced scorecards.
  • Scale business growth across the region by leading market analysis, executing sales and marketing plans, and building strong customer relationships and strategic partnerships.
  • Elevate customer experience and loyalty by fostering a service-first culture, improving Net Promoter Scores, and ensuring consistent, high-quality branch operations.
  • Strengthen operational excellence by optimizing branch processes, improving Repair Event Cycle Time, and proactively addressing recurring warranty issues to enhance product and service quality.
  • Build a high-performing leadership pipeline by coaching, developing, and holding Branch Managers accountable through clear goals, work plans, and Individual Development Plans.
  • Ensure safety, compliance, and corporate responsibility by upholding health, safety, and environmental standards while promoting a culture that supports employees and the community.
  • Align regional strategy with enterprise goals by developing a deep understanding of Cummins' business across markets and translating that into locally effective execution.
  • Lead with accountability and collaboration by coordinating across functions, empowering teams, and ensuring day-to-day branch operations consistently deliver on performance, customer satisfaction, and growth objectives.


Responsibilities

To be successful in this role you will need the following:
  • Apply strong financial acumen to interpret P&L, scorecards, and asset metrics-making data-driven decisions that improve profitability and operational efficiency across branches.
  • Build and lead high-performing teams by creating alignment, leveraging diverse strengths, and fostering accountability among Branch Managers and their teams.
  • Use business insight to guide strategy by connecting market trends, regional dynamics, and Cummins' broader goals into actionable plans that drive growth.
  • Communicate with clarity and purpose across all levels-ensuring expectations, priorities, and performance insights are well understood and acted upon.
  • Lead with a customer-first mindset by strengthening relationships, improving service delivery, and ensuring branches consistently meet or exceed customer expectations.
  • Develop talent and drive engagement by coaching leaders, supporting career growth, and creating an environment where employees are motivated and empowered to perform at their best.
  • Champion a culture of safety, accountability, and inclusion by influencing positive HSE behaviors, valuing diverse perspectives, and effectively managing conflict when it arises.
  • Deliver consistent results through operational excellence by optimizing service capability, capacity, and coverage-ensuring the right resources, processes, and performance standards are in place to meet business and customer needs.


Qualifications

Education, Licenses, Certifications:
  • College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
  • Six Sigma Green Belt certification or Sponsor certification preferred

Experience:
  • Significant relevant experience required, including managerial and budgetary experience.

Additional Skills/Experience:
  • Minimum 3-5 years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial)
  • Demonstrated experience leading large service operations teams, including technicians, supervisors, and support staff
  • Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
  • Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
  • Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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