The Branch Manager oversees all operations taking place in the residential division and out in the field. He or she will be responsible for interviewing, hiring, and training, as well as coaching and mentoring all staff in the division, embodying the Sandler culture. As a Branch Manager, you will create incentives for employees and evaluate your department's efficiency and productivity. Additionally, you will track and communicate KPIs, collaborate with upper management to develop strategic plans for business growth based on short-term and long-term goals, communicate those goals to your team, and guide them to success.
Duties and responsibilities
- Direct oversight and management of all Residential division employees, including ongoing skill development.
- Provide leadership at all levels of the organization.
- Communicate and embody the company vision and values - Sandler.
- Build up the company by recruiting, interviewing, hiring, and mentoring new talent.
- Implement policies and performance standards.
- Manage P&L
- Evaluate employee performance and provide additional coaching and support as needed.
- Assess departmental and company performance and devise plans for improvement.
- Create incentives for employees to boost sales.
- Provide outstanding customer service for clients with issues and concerns.
- Manage scheduling issues for garage door technicians.
- Complete weekly commission payroll for all staff within the residential division
- Work directly with HR for new hires, paperwork, benefits questions, and HR issues
- Manage warehouse staff and help coordinate receipt of shipment orders.
- Manage inventory, product levels, and materials ordered.
- Establish safety and sales meetings.
Requirements
- Minimum 5 years' experience in the overhead door industry and business operations
- Bachelor's degree in Sales, Marketing, or Business preferred, but not mandatory.
- Communication skills are key to increasing management's effectiveness with both superiors and subordinates.
- Leadership skills are pertinent to providing and fostering a growth mindset.
- Delegation skills are crucial in identifying the best person (or people) for a particular task and acting as a facilitator to motivate and direct the work.
- Time management skills are important in prioritizing tasks to ensure that projects are completed by deadlines and streamlining processes to maximize productivity.
- Negotiation and mediation skills are necessary in finding opportunities to resolve conflicts efficiently and favorably.
- Decision-making skills are key to weighing the costs and benefits of various options and determining the best course of action to achieve company goals.
- Problem-solving skills are crucial to analyzing past and current performance and recommending objectives to improve productivity and profitability.
- Working knowledge and proficiency with Microsoft Office and QuickBooks
- Excellent written and verbal communication skills, self-motivated, self-starter, sense of urgency, personable, extroverted personality and well-organized
- Some out-of-state travel may be required.
- Must possess a current valid driver's license.
- Must be able to pass a standard drug test.
Physical requirements
- Light to Medium work - exerting up to 20 pounds of force occasionally and/or a light amount of force. Office environment and field visits.
- Talking - expressing and exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
- Hearing - perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
- The incumbent is subject to both environmental conditions, with activities occurring inside and outside.
Pay: 90k-115k
Salary Description
90k-115k
