YOUR ROLE

Directs and coordinates activities of the branch to obtain optimum efficiency and excellence of operations and maximize profits by performing the following duties personally or through subordinate managers and supervisors.

The Branch Manager is responsible for the operational and financial results of the branch with complete P&L responsibility by partnering with company leaders and their teams to develop and execute strategies that foster growth, innovation, and organizational effectiveness. This includes demonstrating business leadership, both for the sales and operational organization.

WHAT ARE YOU GOING TO DO?

The main goals of the Branch Manager are to ensure:

• Profitable growth, control costs as well as business
• Operational excellence
• Customer satisfaction and retention
• Employee development and leadership

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but not limited to:

Front Office:

• With the Head of Front Office of the region, the branch manager functionally manages the sales team to ensure they are aligned on the goals
• Support the Key accounts Management team
  • Visit Key Branch accounts
  • Maintains contact with customers and outside vendors.
• Support Sales team:
  • Customer facing
  • Promotes organization in industry or trade associations
• Analyzes customer performance through direct observation, interpretation of reports and collaboration with others

Middle Office:

• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
• Structures the branch based on business
  • Plans, develops and implements organization policies and goals.
  • Plans office layout, develops office budget
• Anticipates future development based on long and mid-term goals
• Ensure the quality of the service via quality of data and processes via regular audits
• Takes ownership for designing, building, and implementing programs, processes and tools to help set employees for success
• Deploys continuous improvement efforts to drive productivity, reduce operating costs, streamline work processes, and work collaboratively with others to provide seamless quality customer service
• Accountable for compliance with US and foreign regulations and company policies
• Builds the annual budget and defines the resources needed to achieve it: monitors regularly the progress in order to adjust and ensure the achievement of the budget.

Back office

• Ensures that SOI is reaching the Company requirements
• Supports collection and monitors accounts receivable and works to collect overdue amounts.
• Claims management
• Safety management in compliance with US and foreign regulations and company policies
• Facility management
• Responsible to prepare external and internal Audits, and to define and implement corrective actions in case of non-conformity

MANAGEMENT RESPONSIBILITIES

• Directly supervises 2-10 direct reports.
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment in accordance with the organization's policies and applicable laws
• Empower the operations managers, sales employees, and any direct reports to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Coach, mentor, and develop the operations managers, sales employees and any direct reports including providing effective performance feedback, with the assistance of Human Resources, when necessary.
• Foster a spirit of teamwork and unity among department members
• Maintain transparent communication within the branch and within the region

WHAT ARE WE LOOKING FOR?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• highly organized and detail oriented
• Resourceful and creative
• Analytical skills and problem-solving ability
• Must exhibit professionalism and be effective working with customers, vendors, and employees
• Skillfully convey information on a wide range of topics to a diverse target audience Influencing and consultative skills are critical
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications
• Ability to handle confidential information
• Effective prioritization and time management skills Ability to work in a fast-paced, high-pressure, deadline driven environment
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement
• Ability to manage multiple projects and tasks simultaneously
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory

EDUCATION and/or EXPERIENCE

Eight (8) plus years experience in international freight forwarding

LANGUAGE SKILLS

Proficient command of the English language - Spanish a plus. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to walk, sit, and reach with hands and arms. The employee is occasionally required to stand; climb or balance; and stoop or kneel. The employee must occasionally lift and/or move items weighing up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.