Branch ManagerOne Hour Heating & Air ConditioningLead People. Drive Performance. Change Lives Through the Skilled Trades.If you're a proven HVAC leader who enjoys coaching teams, improving performance, and growing a business, we'd love to talk with you.
Position OverviewAs the
Branch Manager for our Clearwater location, you will lead all aspects of branch operations, ensuring your team delivers an exceptional customer experience while achieving operational and financial goals.
This is a hands-on leadership role responsible for building a high-performing culture through coaching, accountability, and continuous development. You will oversee service, sales, installation, staffing, safety, financial performance, and customer satisfaction while creating an environment where employees can thrive.
Success in this role means developing great technicians, building future leaders, driving profitable growth, and ensuring every customer receives the level of service our brands are known for.
What You'll DoLead Your Team- Hire, coach, and develop service and installation professionals.
- Create a culture built on accountability, teamwork, professionalism, and continuous improvement.
- Conduct regular one-on-one coaching sessions and performance reviews.
- Develop future leaders through mentorship and career development.
- Recognize and celebrate employee achievements while addressing performance concerns promptly and professionally.
- Promote employee engagement and retention by creating a positive, high-performing work environment.
Drive Operational Excellence- Oversee all daily branch operations, ensuring efficiency and consistency.
- Ensure technicians have the tools, equipment, inventory, and support needed to succeed.
- Maintain compliance with company policies, safety standards, and HVAC industry regulations.
- Monitor scheduling, dispatch efficiency, inventory, fleet, and operational workflows.
- Partner with support teams including Recruiting, Human Resources, Finance, and Operations to achieve business objectives.
Deliver Outstanding Customer Experiences- Lead a customer-first culture focused on quality workmanship and service excellence.
- Ensure technicians deliver professional, five-star customer experiences on every call.
- Resolve customer concerns quickly and effectively while maintaining customer confidence.
- Monitor customer satisfaction metrics and implement improvements when needed.
Drive Business Performance- Own branch profitability and financial performance.
- Lead the branch in achieving revenue, gross margin, profitability, and operational goals.
- Monitor and improve key performance indicators (KPIs), including:
- Revenue
- Average Ticket
- Closing Rate
- Membership Growth
- Customer Satisfaction (CSAT)
- Technician Productivity
- Callback Percentage
- Gross Margin
- Use reporting and operational data to identify opportunities, improve performance, and make informed business decisions.
What We're Looking For- Proven leadership experience within the residential HVAC industry.
- Previous experience managing technicians, service teams, or branch operations.
- Strong understanding of residential HVAC service and installation operations.
- Demonstrated ability to coach, motivate, and develop high-performing teams.
- Strong financial and business acumen with experience managing budgets and profitability.
- Excellent communication, leadership, and interpersonal skills.
- High emotional intelligence with the ability to build trust and lead through influence.
- Strong organizational and time management skills.
- Ability to prioritize multiple responsibilities in a fast-paced environment.
- Experience using ServiceTitan or similar field service management software is preferred.
- Valid driver's license with an acceptable driving record.
Compensation- Competitive base salary of $80,000-$90,000
- Monthly performance bonuses
- Top-performing Branch Managers earn $180,000+ annually
Benefits- Company vehicle with fuel card
- Comprehensive medical plan options
- Employer-funded Health Savings Account (HSA) option
- Dental and Vision Insurance
- Company-paid Life Insurance
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Employee Assistance Program (EAP)
- Employee discounts across all Service Minds brands
- Ongoing leadership development and career advancement opportunities
Why You'll Love It HereAt Service Minds, your impact extends beyond the numbers.
Every technician you develop, every customer you serve, and every person you help grow contributes to our mission of
Changing Lives Through the Skilled Trades.If you're ready to lead a team, grow a business, and make a meaningful impact, we'd love to hear from you.
Apply today and help build the future of Service Minds. 
