ICM Solutions is seeking a hands-on, results-driven
Branch Manager to lead our Phoenix, AZ operations. As a rapidly growing equipment dealer serving the mining, aggregates, and paving industries throughout the Mountain West, ICM offers the opportunity to make a visible impact while helping customers maximize equipment uptime and productivity. We are looking for a leader who embraces accountability, develops people, prioritizes safety, and thrives in a fast-paced environment where initiative, teamwork, and continuous improvement are valued.
Key Responsibilities- Lead all branch operations with responsibility for safety, customer satisfaction, employee engagement, operational performance, and profitability.
- Direct and support Parts and Service teams, creating a culture of accountability, teamwork, continuous improvement, and exceptional customer service.
- Recruit, coach, develop, and retain employees while establishing clear expectations and performance standards.
- Oversee shop and field service operations to ensure timely, high-quality repairs that maximize customer uptime.
- Manage service scheduling, technician workload, and resource allocation to optimize efficiency and responsiveness.
- Serve as the primary escalation point for customer concerns, building strong relationships and ensuring successful resolutions.
- Oversee parts operations, including inventory management, shipping, receiving, and parts availability to support customer and business needs.
- Partner closely with Sales, Rental, and Service teams to deliver a seamless customer experience and support overall business growth.
- Drive operational improvements that increase productivity, efficiency, and customer satisfaction.
- Ensure the branch maintains high standards for safety, organization, facility appearance, and operational excellence.
- Support rental fleet readiness through repair coordination, inspections, and equipment preparation.
Requirements
- 4-year college degree (preferred but not required)
- 7+ years of direct managerial and team building skills experience
- Ability to recruit, train, manage, and mentor a high-functioning and effective team
- Demonstrated ability as a self-starter, motivated, and results driven to act independently and with minimal direction
- Ability to think critically to solve problems in a complex work environment with urgency and agility
- Strong interpersonal communication, organizational, and time management skills
- Financial literacy and business acumen
- Proficient in Windows, Microsoft applications, and related business systems
- Fast-growing company with big ambitions-to be the best crushing, underground mining rebuild, and white paving dealer in North America.
- Strong, people-focused culture where your work truly makes an impact.
- Competitive benefits: PTO, paid sick time, medical/dental/vision/life insurance, 401(k) with company match, and more.
