Branch General Manager

Mission Linen Supply

$100K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Management and leadership experience required.
  • Strong customer service focus and skills.
  • Familiarity with route sales and service essential.
  • Knowledge of textile rental products preferred.
  • Bachelor's degree or equivalent work experience necessary.
  • Proficient in Microsoft Office and related systems.
  • Excellent interpersonal and communication abilities.

Responsibilities

  • Oversee staffing, training, and performance management of the service team.
  • Supervise area managers and route sales drivers directly.
  • Manage key performance indicators for operational efficiency.
  • Implement programs to enhance efficiencies and reduce costs.
  • Collaborate with sales to meet branch revenue objectives.
  • Ensure exceptional customer relations and account profitability.
  • Serve as the primary local contact for clients and stakeholders.

Benefits

  • Comprehensive health insurance including medical, dental, and vision.
  • Retirement savings program provided.
  • Accrued paid time off for sick, holiday, and vacation days.
  • Car allowance included in the compensation package.
  • Performance-based annual incentive opportunities up to $12,000.
Full Job Description
Responsibilities

Mission Linen Supply is currently seeking a BranchGeneral Manager. The General Manager has overall responsibility for the successful operation of the service center branch, responsible for leading the field mentorship / leadership to a team of Drivers (Route Sales and Service Representatives - RSSRs), by developing their one way and rental field sales goals, ensuring an unsurpassed level of customer satisfaction, while pushing the depot and district to achieve operational goals. Must have Route Sales Management Experience.

The Branch General Manager pay is $100,000 - $120,000. The starting pay is based on education, experience, other qualifications, and location of assignment.

In addition to base pay, the total compensation package includes:
  • Up to $12,000 in annual incentive opportunities based on performance
  • Car allowance provided as part of the role


Qualified candidates must have excellent route sales skills, customer service skills, a strong business acumen, and the ability to provide effective in the field on the job mentoring. The position requires a thorough understanding of one-way route sales and rental services provided by Mission, an excellent work ethic, a high level of organization, and computer literacy. Directs efforts designed to maximize one-way sales and increasing new products and services in existing accounts and is also responsible for account retention.

BENEFITS: If you are seeking full-time employment with full benefits including; health insurance (medical, dental, vision), a retirement savings program, paid time off (sick, holiday, vacation) and MORE apply today.

Qualifications

DUTIES AND RESPONSIBILITIES
  • Overall responsibility for staffing, training, and performance management of branch service staff.
  • Directly supervises service team including area managers, route sales, and service drives and support.
  • Manages key performance indicators, including labor, inventory, and other operational costs.
  • Recommends and implements programs aimed at increasing efficiencies, lowering costs, and growing market share.
  • Works closely with the sales department to achieve branch revenue goals.
  • Ensures that branch staff provides superior customer relations, account growth, and profitability for their location
  • Primary local company contact for customers, community, vendors, and relevant government entities.
  • Must have lead by example approach with hands-on support.
  • Prepares and submits requisite company and regional reports.
  • Attends Quarterly Performance Reviews.
  • Ensures compliance with internal audit and safety programs.
  • Ensures regular and effective fleet maintenance.

Requirements
  • Previous management and leadership experience.
  • Strong customer service skills and focus.
  • Knowledge and familiarity with route sales and service.
  • Familiarity with textile rental products and services, or relevant experience in a like industry.
  • Strong business acumen to understand and analyze financial data to make good business decisions.
  • A bachelor's degree, or college with equivalent years of related experience.
  • Computer literate in Microsoft Office and related business systems (financial, route accounting)
  • Strong interpersonal and communication skills.


Overview

Mission Linen Supply is a family owned, privately held company, and a leading provider of products, services, and supplies to hospitality, medical, and industrial businesses. Founded in 1930 and headquartered in Santa Barbara, the company has grown from a one-man operation to a leading player in the linen rental and uniform business across five western states. Mission Linen Supply is widely recognized for its ability to understand, anticipate, and meet its customers 'needs while providing environmentally friendly goods and services.

To be considered for employment with Mission Linen Supply, you will need to apply online at missionlinen.com, select careers and apply for the position you are interested in. We will review your qualifications and will contact you via email or phone if you are selected for an interview.

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