OldCastle

Branch General Manager (Phoenix)

OldCastle • $90K — $120K *
Phoenix, AZ 85032In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of management experience in a service-oriented industry
  • Strong interpersonal and communication skills
  • Proven leadership ability to inspire team performance
  • Analytical skills with expertise in financial forecasting and budgeting
  • Proficiency in Microsoft Office Suite; experience with SAP and CRM tools preferred
  • Knowledge of market trends and competitor analysis
  • Commitment to safety and health standards

Responsibilities

  • Oversee branch profitability and manage P&L activities to meet financial targets
  • Direct and organize all service center functions to achieve operational objectives
  • Drive sales growth through strategic program development and execution
  • Strengthen customer relationships by actively engaging in sales calls and marketing efforts
  • Recruit and train a high-performing team focused on customer service
  • Monitor employee satisfaction and conduct performance evaluations regularly
  • Optimize operations for efficiency and superior service delivery

Benefits

  • Industry competitive benefits at low costs for employees
  • Work-life balance with PTO, holidays, and flexible floating holidays
  • Pay-for-performance culture with potential for raises and bonuses
  • Comprehensive training programs to support employee success
Full Job Description
What You'll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:
  • Profitability & Leadership:
    • Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
    • Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
    • Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
  • Customer Experience & Sales Growth:
    • Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
    • Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
    • Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
    • Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
  • Team Development & Engagement:
    • Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
    • Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
    • Foster a collaborative and positive work environment that drives employee engagement and retention.
  • Operational Excellence:
    • Optimize service center operations to ensure efficient task completion and superior service delivery.
    • Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
    • Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For
  • Strong interpersonal and communication skills, both verbal and written.
  • Proven ability to motivate, lead, and inspire a team toward achieving common goals.
  • Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
  • Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
  • Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
  • Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
  • Commitment to maintaining a safe, accident-free, and healthy work environment.
  • Knowledge of market trends, competitors, and best practices to maintain a competitive edge.


What OBE Offers You
  • Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
  • Work-life balance - PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
  • Training - We will equip you with the knowledge and skills you need to succeed

About OldCastle

Oldcastle BuildingEnvelope Careers

Joining Oldcastle BuildingEnvelope presents a prime opportunity to advance one's career amidst a team of professionals dedicated to innovation and excellence in the building industry. As a leading company, Oldcastle BuildingEnvelope offers a range of job opportunities that cater to diverse skill sets and career aspirations.

Explore Career Opportunities

Oldcastle BuildingEnvelope is actively hiring, seeking individuals who are passionate, driven, and ready to contribute to groundbreaking projects. The company provides a robust platform for professional growth, ensuring that every team member has the resources and opportunities to excel.

Professional Growth and Development

At Oldcastle BuildingEnvelope, career growth is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training. These initiatives are designed to enhance skills and foster a culture of leadership and innovation.

Internship Programs

For students and recent graduates, Oldcastle BuildingEnvelope offers internship programs that provide a real-world foundation in the building industry. Internships are pivotal, offering both practical experience and professional networking opportunities, which are crucial for career advancement.

Benefits and Culture

Oldcastle BuildingEnvelope is committed to fostering a supportive and inclusive culture. The company offers competitive benefits to ensure the well-being of its team members. These benefits support both personal and professional growth, making Oldcastle BuildingEnvelope a desirable place of employment.

Join the Team

Oldcastle BuildingEnvelope is looking for creative, solution-driven team players. Explore open positions that match your skills and interests on the Oldcastle BuildingEnvelope careers page. Each position offers a unique opportunity to contribute to the company’s success while advancing personal career goals.

Innovation at Work

Employees at Oldcastle BuildingEnvelope are at the forefront of innovation in the building materials industry. The team's collaborative efforts drive significant advancements, positioning the company as a leader in its field.

Networking and Career Advancement

Oldcastle BuildingEnvelope encourages networking within the industry, providing employees with opportunities to connect with peers and leaders who can influence their career trajectory. This approach not only enhances professional relationships but also amplifies career development.

Applying for a Position

To apply for a position at Oldcastle BuildingEnvelope, candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess fit both for the position and the company culture, ensuring mutual growth and success.

Stay Connected

Keep up to date with the latest from Oldcastle BuildingEnvelope by subscribing to job alert emails. Tailor your subscription to receive updates that align with your career interests and professional goals.

Explore Jobs and Careers

Discover the exciting and rewarding opportunities awaiting at Oldcastle BuildingEnvelope. Whether looking for a position in innovation, leadership, or project management, Oldcastle BuildingEnvelope is the place to build a formidable career. Visit the Oldcastle BuildingEnvelope Jobs and Careers page to start your journey today.
Learn more about OldCastle
Industry
Manufacturing & Automotive
Founded
1978
* Ladders Estimates

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