Position Summary:As a Branch Department Manager I at Hawaii State Federal Credit Union, you'll have the opportunity to lead a branch where relationships come first. By creating exceptional member experiences, building community connections, and empowering employees to do their best work, you'll build relationships that empower a lifetime of financial wellness for both members and employees. In this role, you'll oversee branch operations, strengthen member and community relationships, and create an environment where employees feel valued, engaged, and empowered to grow. Together, you and your team will help members achieve their financial goals by providing personalized guidance, trusted advice, and solutions that meet their needs.
Please note: This position requires new or existing registration with the National Mortgage Licensing System and Registry (NMLS), under the SAFE Act of 2008.
Salary RangeBase Annual Salary Range: $79,100 - $101,745 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties:- Lead and develop a high-performing branch team focused on service excellence, employee growth, and achievement of branch goals.
- Drive branch performance by deepening member relationships, growing products and services, and supporting business development efforts.
- Oversee daily branch operations to ensure accuracy, efficiency, compliance, and operational excellence.
- Coach and support employees through regular feedback, performance management, and development planning.
- Build and maintain strong relationships within the community while promoting the Credit Union's mission, products, and services.
Minimum Qualifications/Experience:- 5+ years of related experience in Retail Banking or Financial Services.
- 3+ years of leadership or management experience.
- High school diploma, GED, or equivalent.
- Strong knowledge of member services, consumer lending, operational controls, and regulatory requirements.
- Proven ability to lead teams, develop employees, and achieve sales, service, and operational goals.
Preferred Qualifications/Experience:- Bachelor's degree in Business, Finance, Management, or a related field.
- Previous branch management experience within a bank or credit union.
- Experience leading sales, business development, and community outreach initiatives.
- Notary certified, Medallion, and Licensed Banker, or ability to obtain within the first 12 months.
- Demonstrated success improving branch performance, employee engagement, and member satisfaction.
