BPO Operations Consultant

Cloudeeva

$70K — $95K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in Insurance Healthcare domain, especially in North America.
  • Strong understanding of RFI, RFP processes, and transition operations.
  • Proven expertise in pricing models and commercial input for bids.
  • Experience in solution architecture design within Insurance Healthcare.
  • Ability to analyze and redesign end-to-end processes for improved efficiency.
  • In-depth knowledge of Insurance healthcare functions and their operational processes.
  • Adaptability to stay updated with industry changes and trends.

Responsibilities

  • Act as a domain expert for Insurance Healthcare in North America.
  • Facilitate communication between Sales, presales, and operations teams.
  • Contribute to the commercial aspects of RFP responses.
  • Design solutions for both new and existing insurance healthcare opportunities.
  • Provide insights on end-to-end process design based on project scope.
  • Analyze current processes to create optimized future state solutions.
  • Collaborate closely with clients' operations teams to enhance process understanding.

Benefits

  • Opportunity to work in a domain-leading role with impact on major projects.
  • Engagement with diverse teams across Sales and Operations.
  • Professional development in cutting-edge insurance healthcare solutions.
  • Chance to provide meaningful process enhancements for clients.
  • Access to continuous learning about industry changes and best practices.
Full Job Description
Job Description:
  • Will play a role of a domain expert in Insurance Healthcare (primarily for North America geography).
  • Will work as a conduit between Sales, presales and operations and provide Subject Matter and domain expertise at various level of engagement (RFI, RFP, transition & steady state operations)
  • Will be responsible to give inputs on commercial aspect when responding to various RFPs, hence knowledge on various pricing models prevalent in the Industry is desired.
  • To play the role of Solution architect and designing solutions for new and existing opportunities, particularly in Insurance Healthcare space.
  • Will be responsible for providing inputs on new opportunities, RFPs/RFIs with respect to inputs related to end to end process designing as required in the scope of work.
  • Should be able to understand client's existing As Is process end to end and to design the future state process once processes are outsourced.
  • Will be responsible to suggest process enhancements, optimizations and value adds in the designed solution which clearly translates benefit to the customer.
  • The person will be required to spend time with customer's Operations team as and when required to take deep-dive into the process, hence thorough knowledge of all Insurance healthcare functions is mandatory.
  • Should keep himself abreast with various changes from time to time in Insurance Industry.

Thanks & Regards
Syed Layeeq Ahmed
Cloudeeva Inc
(Formerly Bartronics America, Inc.)
104- Windsor Center Drive, Suite-300,
East Windsor, New jersey- 08520
Phone No:
Email: [email protected]
Web: http://cloudeeva.com

More Jobs at Cloudeeva

More Healthcare Jobs

Find similar BPO Operations Consultant jobs: