The Boutique Manager is responsible for all aspects of the Boutique including: sales generation, store operations and team and client development.
- Responsible for achievement of annual Boutique sales goals across all product categories
- Lead leadership team to develop Sales Associates to go above and beyond around client development and individual sales goals
- Ensure that all Clients experience outstanding service at all times
- Conduct regular management touch bases to review performance, operations, and employee relations issues, and to develop overall business strategy
- Lead all aspects of the process of staffing and scheduling of associates, and ensure compliance with payroll budgets
- Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team
- Manage payroll, commercial expenses, and headcount to maintain Boutique Operating Budget
- Prioritize and coordinate events with Corporate Office to increase traffic in the Boutique and improve sales
- Develop product knowledge in coordination with Merchants and Training Team
- Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns
- Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests
- Report on product sell though and client feedback to make recommendations to the Merchandising Team
- Lead all operational processes in partnership with the Operations Manager including Shipping & Receiving, Inventory and Aftersales to minimize stock loss and increase customer service
- Adhere to and supervise compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
- Review operational reports and records to ensure adherence to Company policies and procedures, supervise store profitability, and manage payroll budgets.
- Review paperwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
- Ensure that adequate security exists and that physical facilities align with safety codes and ordinances.
- Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and HR Department with updated emergency contact list as needed.
- Problem solve and develop strategies that support the Boutique's service, efficiency, and productivity
- At least 10 +Years of boutique management experience
- Strong understanding of Luxury Fashion Industry and Luxury Clientele
- Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results
- Effectively delegate tasks and follow-up with Department Managers
- Adjust priorities and manage time wisely in a fast-paced environment
- Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
- Strong interpersonal, communication, organization and follow-through skills
- Work a full-time schedule including nights, weekends, and holidays
- Travel as needed
- Operate all equipment vital to perform the job
- Ability to understand and apply all company policies and procedures
The selected candidate will be offered a salary within the range of $140,000-$150,000 annually, plus bonus eligibility. The salary offered will be dependent upon the candidate's relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.
