ABOUT THIS POSITIONThe Billing Platform Functional Analyst is the operational owner of Waystar's proprietary billing platform within the Information Systems & Infrastructure Operations (IS&IO) organization. This individual contributor role sits at the critical intersection of Finance operations and systems administration - resolving billing exceptions, maintaining platform configuration integrity, ensuring clean data flow across the CPQ-to-invoice workflow, and driving the process automation that reduces manual Finance case volume.
This role is the primary point of accountability for billing data quality, lead-to-customer activation accuracy, and the integration seam between Salesforce CPQ, the Waystar billing platform, and Oracle NetSuite. The Billing Platform Functional Analyst operates within IS&IO change control protocols and contributes to the broader Q2C systems governance framework led by the Director, Q2C Systems.
WHAT YOU'LL DOPLATFORM ADMINISTRATION & CONFIGURATION- Own all day-to-day configuration, data model updates, and table-level administration of the Waystar billing platform (Waystar.com) within IS&IO change control protocols
- Maintain and evolve billing rule sets, pricing structures, bill plan templates, and product hierarchy configurations to support current and new revenue models
- Manage the lead-to-customer activation workflow: validate incoming opportunity data from Salesforce CPQ, resolve bill plan exceptions, and ensure record completeness before invoice generation
- Own the data mapping and field alignment between the Waystar billing platform and Oracle NetSuite for accurate invoicing and ASC 606 revenue recognition
- Support platform upgrades, patch testing, and production release validation in coordination with the Director, Q2C Systems and IS&IO infrastructure teams
DATA INTEGRITY & QUALITY ASSURANCE- Design and maintain automated data validation routines to catch billing errors, orphaned records, and integration mismatches before they impact Finance or invoicing workflows
- Establish and report on data quality KPIs on a regular cadence: billing error rate, lead-to-customer exception rate, activation lag, and invoice accuracy rate
- Conduct root cause analysis on billing discrepancies; implement corrective configuration changes and document remediation steps within the IS&IO process library
- Ensure billing data flowing into Snowflake and BigQuery is clean, complete, and aligned with ASC 606 revenue recognition logic - coordinating with the IS&IO Data Engineering team
- Proactively surface recurring data quality patterns to the Director, Q2C Systems for systemic resolution rather than one-off remediation
INTEGRATION OPERATIONS & MONITORING- Monitor and maintain the integration layer between Salesforce CPQ, Waystar billing, and Oracle NetSuite - including API health monitoring, sync frequency validation, and error alerting
- Serve as first-level escalation for billing system integration failures, data pipeline outages, and Finance exception cases - triaging and resolving within defined IS&IO SLA
- Document all integration data flows, field mappings, and exception-handling rules; maintain a living system-of-record within IS&IO knowledge management tooling
- Collaborate with the Director, Q2C Systems and IS&IO infrastructure teams on platform upgrades, patch testing, and production release validation protocols
- Participate in IS&IO incident response and post-incident review processes for billing platform outages or data quality events
PROCESS IMPROVEMENT & REPORTING- Identify and implement configuration changes that reduce manual steps in billing workflows - specifically targeting minimum monthly billing review, partner billing splits, bundle management, and activation request processing
- Build and maintain operational dashboards (Snowflake / BigQuery / Power BI) tracking billing KPIs for Finance, Revenue Operations, and IS&IO leadership review
- Document standard operating procedures for billing platform administration, exception handling, and Finance case triage within the IS&IO process library
- Support the Director, Q2C Systems in RFP processes, vendor assessments, and platform roadmap planning related to billing system evolution
- Identify automation opportunities within the billing workflow and partner with the IS&IO engineering team to implement scalable solutions
WHAT YOU'LL NEEDREQUIRED QUALIFICATIONS- 4+ years of functional systems administration, billing operations, or finance technology experience within an IS/IT or Revenue Operations organization
- Intermediate to advanced SQL proficiency - able to write complex queries, perform data audits, and troubleshoot integration issues at the record level
- Hands-on experience with a commercial billing or subscription management platform; strong working understanding of bill plan structures and invoice workflows
- Familiarity with Salesforce CPQ data structures (Quote, Quote Line, Order objects) and their downstream billing implications
- Understanding of ASC 606 revenue recognition fundamentals and their impact on billing system configuration and data requirements
- Demonstrated ability to work within IS/IT change control, documentation, and release management processes
PREFERRED QUALIFICATIONS- Oracle NetSuite experience - billing, invoicing, or revenue recognition module administration
- Snowflake or Google BigQuery proficiency for building operational billing data sets and Finance close reporting
- Experience with API integration monitoring tools (Postman, DataDog, or comparable) within an IS&IO or DevOps environment
- Healthcare technology, SaaS, or recurring revenue business model experience
- Familiarity with IS&IO change management and ITSM ticketing systems (ServiceNow or equivalent) and production release protocols
- Power BI or comparable BI tool experience for building and maintaining KPI dashboards
WAYSTAR PERKS- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
