About the Role
The Supervisor – Master Files is an integral part of Latham’s Revenue Operations team. This role will be responsible for supervising the daily operations of the Master Files and ensuring compliance with all policies and procedures of the firm, while managing and maintaining the timely workflow of master billing files and providing guidance to the Master File team regarding all master file set‑ups, including client matter and timekeeper master set‑ups, including billing rates and exception rate hierarchies. This role will be located in our Global Services Office in Downtown Los Angeles. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence.
Responsibilities & Qualifications
Other key responsibilities include:
- Resolving highly complex and sensitive master file issues, with authority to process exceptions and transactions that aid in the timely and accurate resolution of complex rate inquiries
- Resolving service‑related activity for the firm with regards to master file management and processing, responding to all forms of inquiries from practice offices and other internal customers
- Gathering and defining functional requirements for Elite 3E billing enhancement projects, providing functional Elite 3E master file support services for practice offices
- Delivering UAT and regression testing results for Elite 3E master file enhancements, fixes, and software upgrade projects
- Managing the workflow of annual selections from the Rate Selection Website, analyzing data to determine the need for client‑specific rate structures and escalation to management for arrangements requiring additional approval
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
We’d love to hear from you if you:
- Possess well‑developed and professional interpersonal skills, including excellent written and verbal communication, and the ability to interact with people at all organizational levels
- Exhibit the ability to take initiative and work independently and lead teams with a customer‑service focus
- Demonstrate strong organizational skills to manage time, prioritize effectively, handle multiple deadlines, supervise the work of others to ensure compliance and accuracy, and use independent judgment for decision‑making
And have:
- A high school diploma
- A bachelor’s degree in accounting, business administration, or a related field, preferably
- A minimum of five (5) years of experience supervising legal billing or billing audit at a law firm, preferably
- A minimum of five (5) years of cumulative professional experience
Benefits & Additional Information
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
Pay RangeUSD $140,000.00 - USD $155,000.00 /Yr.
