We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success and anticipating needs. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact.

This role will be based in our Chicago office, on an in-office basis. This role reports to the Director of Revenue Management.

Position Summary

The Billing Supervisor willbe responsible foroverseeing a team of billing specialists and managing the day-to-day billing operations of their assigned office(s).This role will work closely with the Billing Specialists to ensure accuracy, efficiency and compliance with client guidelines and firmpolicies.This role requires stronginterpersonaland communication skills,withkeen attention todetailwith a focus on accuracy, efficiency, and compliance.

Key Responsibilities

• Supervises and provides daily guidance and support toBillingSpecialists, ensuring invoices are processed accurately and on time in alignment with client requirements and firm policies.

• Fosters a strong working relationship withBillingSpecialists while managing workloads, delegating tasks, and providingongoing training, refresher courses, and feedback during the performance appraisal process to drive engagement.

• Activelyparticipatesin recruiting,training,andonboarding ofnew hires.

• Acts as the first point of contact for billing-related escalations,which includescollaborating with Billing Managers,BillingSpecialists,BillingAttorneysand local office leadershipto resolve issues.

• Works withthee-billing team to resolve disputes, address rejections,providetimelyresolutionsand ensure compliance with the implementation of newe-billing clients.

• Performsoccasionalprebill edits and generate complex client invoices using Prebill Viewer and Aderant when billing issues are escalated by the Billing Attorney or Billing Specialistto ensureaccurateandtimelycompletion of invoices.

• Collaborateswith Revenue Management leadership to recommend improvements and automation that enhance the efficiency, timeliness, and accuracy of billing processes.

• Partners withBilling Attorneysto ensuretimelyandaccurateinvoiceprocessingwhileproactively addressingand resolvingissues;implement corrective actionstomaintainoperational efficiency.

• Establishes andmaintainsstrong relationships with external clients, fostering clear and consistent communication to supporttimelyand effective billing and collection efforts.

• Prepares ad-hoc billing reports.

• Providesadditionalfeedback during staff performance appraisals, develops performance managementobjectivesto address concerns, drives engagement, retention, andseparationdecisions.

Qualifications

Skills & Competencies

• Excellent interpersonal and communicationskills(oral and written), professionaldemeanor,and presentationwith both internal and external clients, includingexecutivelevels.

• Ability toidentifyand address billing issues promptly and effectively.

• Strong teambuilding skills; ability toestablishand maintain effective working relationships with all levels of the organization and collaborate well in a team.

• Highly detail oriented withoutstandingorganizationaland follow-up skills;capable of managing tasksand peopleefficiently andeffectively.

• Strong analytical and critical thinking skills to make informed business decisions.

• Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment.

• Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; proactivelyidentifyandimplementinnovative solutions.

Education & Prior Experience

• BachelorsDegree in Accounting,Finance, BusinessAdministration,or related fieldpreferred.

• Minimum of 1-3 years of Legal Billing Supervision experiencerequired.

• Minimum 5years of billing/receivablesexperience and in-depth knowledge of accounting principles and billing software.

Technology

• Expert knowledge of Aderant,Elite or3Eexperiencepreferred.

• Strong knowledge ofe-billing platforms,i.e.e-billingHuband otherthird-partye-billing vendors.

• Proficiencyin Windows-based software, and Microsoft Office Suite, including Word, PowerPoint, Excel, Adobe Acrobat and Outlookrequired.

• Exceptional computer skills with the ability to learn new software applications quickly.

The expected pay range for this position is:

$91,630 - $107,212 per year

Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.  Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program.  Additional voluntary programs include:  voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance.  Commuter and Transit programs may also be available in certain markets.