PRIMARY OBJECTIVES AND RESPONSIBILITIES- Own and manage end-to-end billing processes from contract interpretation through invoice generation, posting, and customer delivery.
- Identify process gaps, inefficiencies, and root causes of billing errors; design and implement sustainable process improvements.
- Develop, maintain, and govern billing standard operating procedures, process documentation, and internal controls.
- Analyze billing data to identify trends, risks, and improvement opportunities; establish and monitor KPIs and dashboards.
- Serve as a billing systems subject matter expert and partner with IT on enhancements, automation, testing, and implementations.
- Collaborate with Sales, Sales Operations, Legal, Finance, and Customer Service to support new products, pricing models, and contract structures.
- Act as a key escalation point for complex billing issues, root cause analysis, and cross-functional resolution.
- Support change management through training, communications, and documentation for impacted stakeholders.
MINIMUM QUALIFICATIONS- Bachelor's degree in Finance, Accounting, Business, or a related field.
- Five or more years of experience in billing, order-to-cash, finance operations, or process improvement roles.
- Demonstrated understanding of billing operations, revenue flows, and financial controls.
- Proven ability to lead process improvements and influence cross-functional partners without direct authority.
- Advanced analytical skills with strong proficiency in Excel and ERP or billing systems.
PREFERRED QUALIFICATIONS- Experience supporting complex billing models, including subscription, usage-based, milestone, or contract-driven billing.
- Background in Lean, Six Sigma, or other continuous improvement methodologies.
- Project Management experience.
- Experience participating in or leading billing system implementations, upgrades, or transformation initiatives.
- Working knowledge of revenue recognition principles and their interaction with billing processes.
- Experience operating in a high-growth, multi-system, or acquisition-driven environment.
KNOWLEDGE, SKILLS, AND ABILITIES- Strong process ownership mindset with a focus on continuous improvement and scalability.
- Experience working in SAP.
- Excellent analytical, problem-solving, and root cause analysis skills.
- Clear and effective communication skills across technical and non-technical audiences.
- High attention to detail balanced with the ability to think strategically and holistically.
- Ability to operate effectively as a senior individual contributor with significant accountability and autonomy.
DISCLAIMERThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.
Primary Job Location:Corporate MN
Additional Locations (if applicable):Job Title:Billing Process Manager
Company:Agiliti
Location City:Eden Prairie
Location State:Minnesota
Pay Range for All Locations Listed:$93,810.95 - $150,140.59
This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.
