Billing Operations Senior AnalystWho We're Looking For:The Billing Operations Senior Analyst is responsible for overseeing billing operations for a portfolio of high-revenue and strategic customer accounts. This role combines operational excellence, advanced analytics, and customer-facing problem solving to ensure billing accuracy, revenue integrity, and exceptional customer service.
The ideal candidate is a highly analytical finance professional who thrives in complex environments, enjoys solving challenging billing issues, and leverages data to drive process improvements and business outcomes. This individual will serve as a trusted partner to customers and internal stakeholders while helping shape the future of billing operations at Waste Harmonics Keter.
What You'll Be Doing:- Oversee end-to-end billing operations, ensuring invoices are accurate, complete, compliant, and delivered on time
- Analyze billing, payment, and revenue data to identify trends, variances, and opportunities for operational improvement
- Investigate and resolve complex billing discrepancies, escalated customer inquiries, and payment disputes
- Serve as a primary billing contact for high-revenue and strategic customer accounts
- Meet directly with customers to review invoices, explain billing activity, resolve concerns, and strengthen client relationships
- Develop and maintain reports, dashboards, and key performance metrics related to billing, collections, accruals, and revenue performance
- Reconcile billing and payment activity across multiple systems to ensure financial accuracy
- Collaborate with Operations, Customer Success, Relationship Management, Finance, and Sales teams to ensure billing aligns with contractual obligations and customer expectations
- Support month-end and year-end close activities, including variance analysis, reconciliations, and audit preparation
- Identify opportunities to streamline billing workflows, reduce errors, and improve operational efficiency
- Support continuous improvement initiatives through data-driven recommendations and process enhancements
- Evaluate billing technologies, reporting tools, and automation opportunities that support organizational growth and scalability
What You'll Bring to the Table:- 8-10 years of progressive experience in billing, accounts receivable, finance operations, or a related field
- Demonstrated experience supporting enterprise-level or high-revenue customer accounts
- Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
- Advanced Microsoft Excel skills, including complex formulas, pivot tables, lookups, and data analysis
- Experience working with ERP systems, billing platforms, or financial management systems
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong communication and presentation skills, including the ability to communicate effectively with customers and senior leadership
- Exceptional attention to detail and commitment to accuracy
- Strong customer service orientation and ability to build trust with internal and external stakeholders
- Ability to work independently while collaborating effectively across multiple departments
Preferred Skills:- Experience with Power BI, Tableau, or other business intelligence and reporting tools
- Knowledge of revenue operations, accrual accounting, and financial reporting processes
- Experience supporting complex service contracts or enterprise customer billing environments
- Background in waste management, environmental services, logistics, facilities management, or other service-based industries
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred
- Experience identifying and implementing process improvement or automation initiatives
What's Good to Know:- This role supports strategic and high-revenue customer accounts across multiple industries
- Significant customer interaction and cross-functional collaboration are required
- Strong focus on data analysis, problem-solving, and process improvement
- Opportunity to influence billing strategy, operational efficiency, and customer satisfaction
- High visibility across Finance, Operations, Commercial, and Executive Leadership teams
What We Bring to the Table:- Competitive Compensation
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company Paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
- 7 Paid Holidays
