Why We're Hiring for this roleYou'll own the order-to-cash cycle end to end - accurate billing (including usage-based), invoicing, accounts receivable, collections, and cash application - keeping DSO low and customers happy.
What you'll do 30-60-90 Day PlanFirst 30 Days: Learning & Foundational Setup- Understand the billing systems (e.g., Stripe, Metronome) and current workflows.
- Begin managing daily billing operations: generating invoices, QA, and applying cash.
- Shadow customer billing inquiries to understand communication with Sales/Customer Success.
- Review existing revenue recognition (ASC 606) processes and deferred revenue schedules.
60 Days: Process Optimization & Operational Ownership- Take full ownership of the order-to-cash cycle: billing, collections, and AR aging management.
- Actively manage billing disputes and maintain low DSO.
- Partner with Sales/Customer Success to resolve billing inquiries independently.
- Begin assisting with month-end close activities (journal entries and reconciliations) for AR and revenue.
90 Days: Process Improvement & Strategic Support- Identify and implement improvements to the billing system and wider billing processes.
- Lead month-end close support for AR and revenue with minimal supervision.
- Evaluate and optimize usage-based/consumption rating setups.
- Provide strategic support for revenue accounting and audit readiness.
Who You Are- 3-6 years in billing, AR / collections, or revenue accounting, ideally at a SaaS company
- Hands-on experience with usage-based billing systems
- Familiarity with revenue recognition principles (ASC 606)
- Strong collections and DSO-management track record
- High attention to detail and comfort working cross-functionally
- Experience with consumption / usage pricing models a nice to have
- Experience supporting month-end close and audit requests a nice to have
Why Vapi:- Generational impact: Build the human interface for every business
- Ownership culture: 70% of the company are previous founders
- Kind team: The founders, Jordan and Nikhil, are Canadians
- Tier-1 Investors: YC, KP seed, Bessemer Series A
What We Offer:- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
- Salary Range: $120,000 - $140,000 per year
