Aramark

Bilingual Sr. Hr. Manager- Grand Canyon University

Aramark$85K — $110K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in HR Generalist/Employee Relations roles
  • Minimum 3 years of management experience
  • Bilingual proficiency in English and Spanish
  • Experience in shared services HR model preferred
  • HR certification desired
  • Bachelor's in HR or equivalent experience
  • Skills in coaching, conflict resolution, and internal investigations

Responsibilities

  • Lead a team of 8-10 HR professionals to ensure accurate service delivery
  • Manage workload through ticket prioritization and reassignment
  • Conduct quality assurance checks on calls and transactions
  • Review case notes for quality and compliance
  • Support Field HR and address escalated issues effectively
  • Analyze metrics to identify HR trends
  • Achieve service level agreements and adjust team performance as needed
  • Identify process improvements and collaborate with the Quality Manager
  • Ensure proper scheduling for team coverage
  • Mentor and train the HR team, providing performance feedback
  • Oversee special projects and ensure stakeholder communication
  • Conduct sensitive investigations and prepare documentation
  • Develop responses to labor complaints and audits

Benefits

  • Opportunities for skill development
  • Supportive team environment
  • Diverse workplace culture
  • Impactful role in employee relations
  • Access to regular performance feedback sessions
  • Leadership development opportunities
Full Job Description
Job Description

The Bilingual Sr. HR Manager is responsible for leading a team of HR professionals within a service center/shared services environment, with a strong emphasis on bilingual service delivery. This role oversees all aspects of service delivery, providing guidance, mentorship, and direction to ensure consistent, high-quality support for a diverse, multilingual workforce.
Reporting directly to the Director, this position partners closely with leadership to ensure work is executed in alignment with operational standards and within established service level agreements (SLAs), while supporting effective communication across both English- and Spanish-speaking employee populations.

Job Responsibilities
• Manage a team of 8-10 HR professionals; ensuring transactions are completed, timely and accurate
• Perform workload management through ticket prioritization and reassignment
• Assess calls and performs quality assurance checks on transactions
• Review investigation case notes and agency charge documentation to ensure quality and completeness
• Perform review of all B hotline calls prior to case closure to maintain compliance with an investigation plan
• Provide customer support to Field HR, managers, and employees to ensure escalated issues are addressed and resolved
• Develop, assess, and report metrics in order to identify trends
• Manage and achieve service level agreements (SLAs); work with team to adjust performance as needed
• Finds opportunities for process or system improvement and partner with Quality Manager to implement changes
• Oversee scheduling to ensure sufficient coverage
• Train, mentor, develop and provide performance feedback to team
• Run special projects and ensure project goals and regular progress updates are communicated to all stakeholders
• Conduct highly sensitive investigations and prepare relevant documentation
• Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters as needed

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications
• 8+ years of experience as an HR Generalist and/or Employee Relations Specialist and a minimum of 3 years of management experience
• Required bilingual proficiency in English and Spanish (spoken and written)
• Prior experience in an HR shared services model strongly preferred
• HR certification is preferred
• Bachelor's degree in HR related field or equivalent experience is required
• Collaborative decision-making skills and ability to work cooperatively with others both within the HR COE and with other COEs throughout the organization.
• Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation, and conducting internal investigations
• Proven leadership and experience managing effective relationships and communicating with management at all levels

Education

About Aramark

Aramark provides food services, facilities management, and uniform and career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses around the world. ARAMARK’s position as a world leader in facility services stems from decades of experience and superior service in the diversified outsourcing industry. From their humble beginnings in 1936 at the helm of Davre Davidson and his peanut vending machines to our place — for the sixth time in nine years — at the top of Fortune magazine’s list of the “World’s Most Admired Companies,” ARAMARK has maintained an unwavering focus on providing world-class experiences, environments, and outcomes for their clients. At ARAMARK, they take care of buildings and infrastructure so that their customers can take care of their core business. They are proud to provide exceptional facility management services for 1,600 companies in 16,000 facilities — about 1.8 billion square feet worldwide. ARAMARK provides comprehensive facility service solutions that enable its clients to maximize safety, productivity, and reliability. Their success is the result of their steadfast commitment to service excellence. They pride themselves on delivering customizable, sustainable solutions in a wide range of facilities by working closely with their clients to achieve mutual goals. Self-performed services, ongoing client communication, performance metrics, and an environment of team learning and development enable us to perform beyond expectations in virtually every client engagement. Whatever the company’s facility needs, ARAMARK is here to consistently exceed the expectations for service excellence with the best people, the most innovative processes, and the latest technologies.

Aramark Careers

Join Aramark's vibrant team today and be part of a company that values innovation, leadership, and diversity. As a global leader in food, facilities, and uniform services, Aramark offers unparalleled job opportunities designed to enhance your professional growth and development. Work You’ll Do At Aramark, we are committed to fostering a culture of growth and innovation. Our team members are at the heart of our operations, providing essential services across various industries. By joining our team, you will collaborate with skilled professionals dedicated to making a meaningful impact every day. Aramark offers a wide range of employment opportunities, from frontline positions to executive roles, each contributing to our mission of delivering experiences that enrich and nourish lives. Whether you are looking for a full-time position or an internship, Aramark provides a path that will advance your career and expand your skills. Leadership and Development Step into a role that challenges you to be your best. Aramark’s leadership is committed to nurturing talents through robust training programs and diversity initiatives that ensure all team members are valued and have the opportunity to succeed. Our leadership training equips you with the tools necessary to lead with confidence and integrity. Innovation at Work Innovation is at the core of Aramark, where we continuously seek cutting-edge solutions to improve our services and operations. Engage in work that pushes the boundaries and leads to transformative outcomes, not just for our company but for the industries we serve. Join Our Team Explore the multitude of job opportunities at Aramark, where your career aspirations can take flight. We are actively hiring creative, curious, and motivated individuals who are ready to contribute to a team that celebrates diversity and is driven by excellence. Internship Programs Kickstart your career with an Aramark internship, where you can apply your classroom knowledge to real-world scenarios. Our internships provide a foundation for learning and development, plus the opportunity to build professional networks that can be pivotal in your career journey. Benefits and Culture Aramark is dedicated to supporting our employees with a comprehensive benefits package that promotes a healthy, fulfilling life both inside and outside of work. Our culture thrives on teamwork, respect, and inclusivity, creating an environment where every employee can thrive. Stay Connected Search open positions that match your skills and interests on the Aramark Jobs portal. We look for passionate, solution-driven team players who are eager to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Aramark. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aramark. Join Aramark today and be part of a team that is dedicated to excellence and innovation in everything we do. Your future starts here!
Learn more about Aramark
Size
248,300 employees
Market Cap
$10.6 billion
Industry
Net Income
-$688.5 million
Founded
1936
5 Year Trend
+2.3%
Revenue
$11.3 billion
NASDAQ

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