Becton, Dickinson and Company

Bilingual Senior Service Operations Process Specialist

Becton, Dickinson and Company$75K — $95K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • University Degree or College Diploma required.
  • 5+ years experience in inventory management and tracking for Field Service, Sales, and Marketing.
  • Experience in managing and optimizing service pricing strategies for various service-related offerings.
  • Proven ability to optimize inventory processes and enhance operational efficiency through cross-functional coordination.
  • Bilingual fluency in English and French is mandatory.

Responsibilities

  • Serve as a subject matter expert for service operations processes.
  • Coordinate Service Operations activities to align with business priorities and standards.
  • Drive continuous improvement initiatives for customer experience and operational efficiency.
  • Develop and maintain standardized service processes and SOPs for scalability.
  • Manage enhancements of ServiceMax, SAP, and CRM systems, including UAT and documentation.
  • Ensure timely execution of revenue-related activities like billing and inventory counts.
  • Act as Canadian lead on service performance metrics, reporting monthly to leadership.

Benefits

  • Comprehensive training programs for professional development.
  • Opportunities for cross-training within Service Operations.
  • Collaboration with global stakeholders for process improvement.
  • Engagement in continuous improvement initiatives to enhance business performance.
Full Job Description
Job Description

The BilingualSenior Service Operations Process Specialist is responsible for driving the coordination, standardization, and continuous improvement of Service Operations processes supporting the Advanced Diagnostics & Biosciences business across Canada. This role serves as a key operational leader and subject matter expert, partnering closely with Service Operations, Commercial teams, and global stakeholders to optimize service delivery, enhance process governance, and ensure operational excellence. The incumbent plays a critical role in aligning regional and global initiatives, improving business performance through process optimization, and delivering a seamless, high-quality customer experience.

Job Responsibilities:
  • Serve as the primary point of contact and subject matter expert for service operations processes.
  • Coordinate and support Service Operations activities to ensure alignment with business priorities, service level expectations, and operational standards.
  • Drive continuous improvement initiatives to enhance customer experience, operational efficiency, and commercial effectiveness.
  • Develop, implement, and maintain standardized service processes and SOPs to support consistency, onboarding, and scalability.
  • Manage the release, enhancement, and ongoing optimization of ServiceMax, SAP, and CRM systems, including user acceptance testing (UAT), documentation, and end-user communication.
  • Ensure timely and accurate execution of revenue-related activities, including billing, inventory counts, and installation revenue recognition.
  • Ensure data integrity and alignment of service agreement data between SAP and ServiceMax.
  • Serve as the Canadian lead for Service Plan Attach Metrics by monitoring performance, identifying improvement opportunities, and providing monthly reporting to the Canadian leadership team.
  • Manage service pricing for labour, travel, and spare parts.
  • Develop and maintain training materials; support onboarding and cross-training of Service Operations associates.
  • Support field service auditing processes to ensure compliance and accuracy.


Education and Experience required:
  • University Degree or College Diploma.
  • 5+ years of experience in instrument inventory management and tracking, ensuring accurate visibility and availability of assets to support Field Service, Sales and Marketing teams in the successful and seamless execution of commercial opportunities.
  • Demonstrated experience managing and optimizing service pricing strategies for labor, travel, spare parts, and service-related offerings, including price analysis, maintenance, and implementation to support profitability and business objectives.
  • Proven ability to maintain data integrity, optimize inventory processes, and coordinate cross-functionally to drive operational efficiency and enhance customer responsiveness.


Knowledge and Skills required:
  • Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers.
  • Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, SUMIF, etc.).
  • Experience working with ERP and CRM systems such as SAP, ServiceMax.
  • Must possess prior experience identifying inefficiencies in processes and proposing solutions to optimize them.


Primary Work Location
CAN Mississauga - Derry Road West

Additional Locations

Work Shift

About Becton, Dickinson and Company

BD is a global technology company that provides diagnostics and technologies for frontliners. Through their solutions and services, they assist scientists in detecting diseases and advanced researchers' on developing diagnoses and therapeutics. BD was established in 1897 by Farleigh Dickinson and Maxwell Becton in East Rutherford, New Jersey.

Becton, Dickinson and Company Careers

Join the innovative world of Becton, Dickinson and Company (BD), a global medical technology company that is actively seeking driven, dedicated professionals to join our team. At BD, we are committed to advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. This commitment provides the foundation for a workplace where you can engage in meaningful work and where job opportunities abound.

Work You’ll Do

At BD, you will be part of a culture that values diversity, leadership, and innovation. Our team members are empowered to lead and inspire from day one. Join us and contribute to our mission of advancing the world of health through your professional skills and personal passion.

Transform Your Career

BD offers a unique position in the marketplace that combines industry expertise, leadership in medical innovation, and a collaborative culture to help you grow your career. Whether you are looking for an entry-level position or a more senior role, we provide the tools and support for your professional growth through comprehensive training and development programs.

Innovative Work Environment

Our team at BD is composed of more than 65,000 associates across the globe. These dedicated professionals work at the intersection of technology and healthcare, where they drive innovation and ensure that we stay ahead in a rapidly evolving industry. By joining BD, you will work alongside some of the brightest minds in the industry.

Internship and Employment Opportunities

Start your career with BD through our internship programs or dive straight into a full-time position. We offer a range of opportunities that allow you to explore different areas of our business and find a path that aligns with your career goals. Our hiring process is designed to be transparent and engaging, ensuring that all candidates—whether submitting a resume for an internship or a senior position—feel valued and informed.

Benefits and Culture

BD is proud to offer competitive benefits that support the health, well-being, and financial security of our employees and their families. From comprehensive health insurance to employee wellness programs and flexible working arrangements, we prioritize the well-being of our team members. Our inclusive culture encourages networking, continuous learning, and the sharing of ideas in a diverse and welcoming environment.

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Explore the job opportunities at BD and discover how your expertise can help shape the future of healthcare. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players.

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Explore Careers at BD

Whether you're preparing for your first interview or looking to advance into a leadership role, BD offers career paths that foster continuous growth and innovation. Join us in our mission to improve medical outcomes and enhance patient care worldwide.

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Learn more about Becton, Dickinson and Company
Size
75,000 employees
Market Cap
$72 billion
Industry
Net Income
$1.6 billion
Founded
1897
5 Year Trend
+9.3%
Revenue
$18.2 billion
NASDAQ

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