Bilingual IT Business Analyst (100% remote)

LifeWorks, Inc. • $75K — $95K *
US-AnywhereRemote in Montreal, QC
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Degree in computer science, business analysis, administration, actuarial mathematics, or related field.
  • 5+ years of business analysis experience or equivalent expertise in managing complex systems.
  • Bilingual in French and English, both spoken and written.
  • Experience in collaborating with UI/UX design teams and principles of accessible web design.
  • Strong analytical skills and excellent synthesis capabilities.

Responsibilities

  • Translate business requirements into detailed specifications and participate in high-level design.
  • Design software solutions that align with the technical roadmap and architecture.
  • Collaborate closely with development teams to define functional and non-functional specifications.
  • Provide technical support during incidents or service interruptions to ensure resolution.
  • Work with the Software Product Owner and UX designers in a matrix collaboration model.

Benefits

  • Flexibility to work remotely while ensuring work-life balance.
  • Access to modern enterprise systems with world-class infrastructure.
  • Influence solutions that create significant value for customers.
  • Work in a collaborative team that prioritizes expertise and mutual respect.
Full Job Description
Join a multidisciplinary team specialized in pension plans and employee benefits, where your expertise will contribute to designing high-value technology solutions. As an IT business analyst, you will play a key role in transforming business requirements into concrete solutions, while collaborating closely with implementation teams.

We are looking for someone with solid experience in functional analysis, with good knowledge in the design of ergonomic and accessible web applications. You will be involved in all stages of the development cycle, from requirements gathering to documentation, through the design of intuitive solutions and technical support.

In the context of an active project requiring rapid deployment and immediate involvement, you will work in strategic partnership with internal clients, which means your ability to collaborate and convince will have a real impact.

What's In It For You
  • Flexibility to work remotely while maintaining a healthy balance between your professional and personal life
  • Modern and complex enterprise systems combined with a world-class infrastructure that impacts thousands of customers, using cutting-edge technologies and methodologies
  • Lasting partnerships where your analyses and decisions will directly influence solutions creating real value for our customers
  • A team that recognizes your expertise, encourages authentic collaboration, and values leadership based on trust and mutual respect

What You'll Do
  • Translate business requirements into detailed specifications and participate in the high-level design and estimation process
  • Design software solutions aligned with solution architecture and technical roadmap
  • Work closely with the development team to define functional specifications and required system changes (including non-functional requirements)
  • Provide technical support and leadership in case of incidents or service interruptions to ensure effective resolution
  • Design intuitive solutions that add value for users
  • Break down development elements into small increments that benefit users
  • Collaborate with the Software Product Owner (SPO), UX designers, and key partners in a matrix structure
  • Produce documentation for the user community (release notes, guides)
  • Document designs within the allotted timeframes
  • Work with developers and quality assurance to ensure complete understanding of the design and alignment of development initiatives
  • Support delivery teams (development and QA) to ensure quality deliverables

What You Bring

Technical Skills:
  • Degree in computer science, business analysis, administration, actuarial mathematics, or related relevant field
  • 5+ years of relevant experience in business analysis (or equivalent with expertise in managing complex systems)
  • Bilingual in French and English, oral and written
  • Experience collaborating with a UI/UX design team and ability to understand the principles of ergonomic and accessible web application design
  • Excellent synthesis skills and great ease in understanding, systematizing, and simplifying technical concepts
  • Strong analytical skills
  • Ability to understand and use common IT technologies
  • Knowledge of Agile methodologies


Assets:
  • Experience in a SAFe environment or large-scale Agile methodology
  • Experience with digital transformations or modernization initiatives
  • Knowledge of best practices in product or program management


Soft Skills:
  • Ability to explain complex concepts simply, listen actively, and adapt your message to different audiences
  • Ability to see the big picture, align individual efforts with broader organizational objectives
  • Perseverance in the face of challenges, maintaining high standards under pressure, and resilience after setbacks
  • Comfort working in complex structures, influencing without direct authority, and navigating organizational dynamics
  • Autonomy and resourcefulness - knowing how to ask the right questions to the right people and gather necessary information proactively
  • Rapid learning capability and quick grasp of concepts, essential for this immediate transition to active projects - you will need to learn quickly and jump into existing projects


Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

Stay Connected with LifeWorks, Inc. Careers

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READ CAREERS BLOG

LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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