Job Description: Reporting into the Sr. Manager of Infrastructure and Security, the incumbent will be responsible for completing infrastructure activities within the server\cloud\networking sphere both in our veterinary clinics and Azure. You will be expected to ensure that VetStrategy's infrastructure is well maintained, well documented, and properly supported. Troubleshooting and resolving issues related to clinic infrastructure is a critical part of the job, along with continuously optimizing existing systems for better performance, stability, and cost-efficiency. The role is remote, and the incumbent is expected to be working out of Canada. If the incumbent is within 75Km of the Woodbridge Office it is required to work in the office 2 days per week.
Responsibilities:
• Engage with Veterinary Clinic staff to support and troubleshoot issues related to clinic infrastructure.
• Troubleshoot and resolve issues related to clinic\cloud infrastructure and services includingMeraki SD-WAN Infrastructure, Ubiquiti UniFi Layer 2 switching & Access Points.
• Provide technical guidance and mentorship to junior roles within Infrastructure and I.T. Operations departments.
• Manage cloud infrastructure on Microsoft Azure. (Entra ID, PowerBI, SQL Server, Exchange Online, SharePoint, OneDrive, Teams)
• Monitor and optimize the performance, reliability, and security of on-premise and Azure based systems including Microsoft Hyper-V, VMWare ESXi, Active Directory, DHCP, DNS.
• Configure, troubleshoot, and support cloud-based printer management system (Vasion Print \ PrinterLogic).
• Assist with investigation and remediation of security incidents using tools such as Azure Sentinel and Defender for Endpoint.
• Stay updated with the latest Azure features, services, and best practices to ensure optimal use of the platform.
• Engage with vendors for assistance in troubleshooting where necessary.
• Cisco Umbrella & Secure Connect support & maintenance.
• On call rotation may be necessary to cover off-hours support.
• Maintain patch levels for both Operating System and 3rd Party software.
• Monitor and maintain backup infrastructure to ensure critical systems are recoverable.
• After-hours or weekend work may be required to support critical infrastructure changes,
such as firmware updates and configuration changes.
• All other duties as outlined by the Sr. Manager of Infrastructure and Security.
Administration Experience Desired in the following technologies\systems:
Meraki Dashboard (Routers, API), DHCP (Windows Server & Meraki), DNS (AD-Integrated, public DNS records), AnyConnect VPN, Windows\Meraki Firewall, Routing, SD-WAN, Cisco Umbrella\Secure Connect, VMWare, Hyper-V, PRTG Monitoring.
Qualifications:
• Fluency in French and English both written and verbal.
• Experience working with cloud computing concepts, including networking, security, and storage.
• Experience working with on-prem Active Directory environments.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Any relevant certifications are a plus.
