Directs and supervises the overall 24 hour per day operation of the Enhanced Services Facility (ESF). Monitors and evaluates the overall operation, in full compliance with applicable RCWs, WACs, agency policies and local, state and federal requirements. Ensures that all residents receive the highest possible quality of care and services identified in their Person-Centered Service Plans and assessments, to attain or maintain the highest practicable physical, mental, and psychosocial well-being, self-care, and independence. Duties & Responsibilities: • Work with department Director to review and update ESF policies and forms as needed to keep them current. Ensure that all staff are informed of and trained in any new policy requirements. • Audit and verify program procedures and record keeping as required. • Complete the ESF Quality Assurance checklist at least every 3 months. Work with department Director to promptly resolve any deficiencies. Maintain tracking system for resolution. Report any unresolved deficiencies to the Director. • Establish and maintain in an organized, consistent and confidential manner all records required in the facility, including responsibility for resident efiles: • Sign final versions of resident's assessments and service plans; • Electronically transfer approved documents into the resident's e-folder and appropriate subfolder on the "Groups - J Drive" • Transfer documents into the appropriate Archives folders at the end of each year in keeping with the Sunrise Records Retention policy. • Review / sign off and process all Incident Reports; ensure appropriate follow up and notifications. • Ensure full cooperation and compliance with "external" audits / inspections from agents of DSHS. • Ensure that staff provide them with access as requested to areas, materials and equipment used to provide care and support to residents, including resident and staff records, accounts and the physical premises including buildings, grounds and equipment. • Facilitate requests to privately interview staff or residents. • Work with department Director to develop a written plan of correction for any violations identified by DSHS. Monitor correction activities to ensure they are completed within required time frames. • Maintain an active Quality Improvement Committee and QA plan as required by WAC. Safety and Security • Ensure and assist in maintaining cleanliness, organization, and safety of the facility. • Ensure completion and appropriate follow up of monthly Site Safety Checklists; • Review employee Accident / Injury Reports for appropriate follow up with reporting staff and correction of any facility safety issues; • Ensure prompt and proper follow up and correction of any safety or maintenance related items. • Ensure all licensing requirements are met, while promoting the highest possible quality care of residents in accordance with applicable RCWs, WACs, DSHS policies, and Sunrise Services policies and procedures. • Drive residents via agency owned or personal vehicle to / from medical / therapy appointments, grocery shopping or community activities. • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in this job description or tasks that may be assigned on an as needed basis. Shift: • Monday - Friday, 8am - 4:30pm Compensation: • $38-$48 per hour or $79,040 - $99,840 per year • Wages are determined by applicable industry experience, education, and certifications/licensure. Requirements: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education, and Experience) • A Bachelor's or Master's Degree in social services, human services, behavioral sciences or an allied field and one year of social service experience working with adults who have severe behavioral issues; OR • Is a professional appropriately credentialed or qualified to provide chemical dependency, mental health, organic or traumatic brain injury and / or functional or cognitive services and work experience with adults who have severe behavioral issues. • Be a state-certified Home Care Aid (HCA) or Certified Nursing Assistant (CNA). (Certification may be obtained post-hire by completing DSHS training requirements described below). • At least two years supervisory / management experience required. • At least one year of full-time experience working with vulnerable populations with complex personal care and behavioral needs. Training Requirements The following trainings are required, or the willingness of complete such trainings: • DSHS Core Training and Developmental Disabilities, Dementia, and Mental Health Specialty Training. • First Aid, CPR certification is required within 30 days of hire • Food handler's card • "Therapeutic Options" training • Current valid driver's license with an excellent driving record and $50,000 automobile liability insurance required to transport residents in personal vehicles. • DSHS background clearance required. • Must be at least 21 years old. • Two step TB skin test is required unless proof of two step TB skin test is provided then one step TB skin test would be required. Benefits: • Medical, dental, & vision plans • Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees) • Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time) • Holiday pay, with 8 holidays observed • Paid 'Floating' Holiday to be used on a day of choice • Health Savings Account • Health Reimbursement Arrangement • Basic Life & AD&D insurance • WA Paid Family Medical Leave • Employee Assistance Program • Pet Insurance • Legal & IDShield • Accident, Critical Illness, & Hospital Insurance • 401K & matching up to 6% • Life Insurance • College savings plan • Smart Connect • KisX • Perks at work • Husk