UnitedHealth Group

Behavioral Health Advocate - Manhattan

UnitedHealth Group$60K — $107K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's or Doctoral degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or related field
  • Active, unrestricted license in New York (LMHC, LMFT, LCSW, LP)
  • 2+ years of post-licensure experience in mental health
  • Proficient in Microsoft Office (Word, Outlook, Excel, Teams)
  • Dedicated home office with high-speed internet access
  • Reliable transportation for travel within assigned territory
  • Reside in or near Manhattan

Responsibilities

  • Identify and provide community service linkage
  • Assist enrollees with aftercare appointments
  • Follow up with members based on individual needs
  • Identify care gaps and help enrollees solve access issues
  • Review inpatient census for recent readmissions
  • Attend facility meetings to help develop effective aftercare plans
  • Manage follow-up for high-risk enrollees through calls and documentation
  • Meet with community providers as a liaison to enhance relationships and identify new programs

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution
  • Telecommuting eligibility under company policy
Full Job Description
The overall purpose of the Behavioral Health Advocate (BHA) is to improve the enrollee's ability to remain stable in the community and out of the hospital. BHAs engage people in the treatment process and assist them to access the appropriate community services so they can pursue their treatment goals in the community and avoid institutionalization. This position is also designed to be a direct clinical liaison between health plan staff and the clinical network. The program fosters a collegial and mutually beneficial relationship between the providers and payers of medical and behavioral health services.

This is a field-based position in Manhattan providing case management / care coordination for adults enrolled in the Medicaid program. You will spend 80% of the time meeting with members at hospitals, clinical facilities, community sites, and/or their homes. The remaining 20% is telephonic work at home. The schedule is Monday - Friday, 8 am to 5 pm - no weekends, evenings, or holidays. Due to business needs, current residency in or near Manhattan is required.

Primary Responsibilities:

  • Identify and provide community service linkage
  • Assist enrollees with aftercare appointments
  • Provide subsequent member follow-up as determined by individual member needs
  • Work with enrollees to identify gaps in care or obstacles to care and problem solve for successful connection to needed services
  • Review IP Census each day to determine which enrollees on the census are re-admits within the last 12 months
  • Go to facility meetings with treatment team to develop a successful aftercare plan
  • Manage the aftercare follow-up of identified high risk enrollees (manage follow-up calls/outreach and documentation)
  • Meet with community providers/facilities as company liaison to foster good rapport and relationships and to identify new programs


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's or Doctoral degree in Psychology, Social Work, Counseling, Marriage and Family Therapy, or a related behavioral health field
  • Active, unrestricted, independent license the State of New York:
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Marriage & Family Therapist (LMFT)
    • Licensed Clinical Social Worker (LCSW)
    • Licensed Psychologist (LP)
  • 2+ years of post-licensure experience in a related mental health environment
  • Proficient in Microsoft Office including Word, Outlook, Excel, and Teams
  • Dedicated, distraction-free home office space with access to install secure, high-speed internet at home
  • Access to reliable transportation that will allow daily travel throughout an assigned territory to meet with enrollees
  • Reside in or near Manhattan


Preferred Qualifications:

  • Experience working at a Managed Care Organization (MCO) or health insurance company
  • Hospital inpatient experience
  • Joint medical/behavioral outpatient pracrice experience
  • Community mental health experience
  • Case Management / care coordination experience
  • Field based experience
  • Dual diagnosis experience with mental health and substance abuse disorders
  • Experience working with low-income populations
  • Experience working with the aged, blind, and/or disabled populations
  • Working knowledge of New York city and state agencies and practices including, but not limited to, APS, ACS, AOT, ACT, Health Home, Forensics


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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