BDR Operations ManagerBusiness Function:Marketing
Reports to:Director of Business Development
Location:Remote
Type:Full Time
Job SummaryThe BDR Operations Manager at Candescent plays a critical role in driving the performance, scalability, and operational excellence of the Business Development (BDR) organization. This role blends sales strategy with operational execution, serving as the connection between go-to-market teams, systems, and frontline BDR activity.
The BDR Operations Manager must have a deep understanding of our sales processes, methodologies, and best practices. This role will help support the operational infrastructure and enablement programs that equip the BDR team to execute at a high level. They will work closely with the Director of Business Development and the Field Marketers to strategize campaigns, refine processes and align team efforts.
Key Responsibilities and Deliverables Process & Operations- Create, document, and continuously improve standard operating procedures (SOPs) for the BDR organization
- Design, build, and optimize BDR outreach cadences and sequences aligned to campaign and pipeline generation goals
- Develop target account lists for campaigns and prioritize high-potential leads
Performance Analytics & Reporting- Develop and maintain reporting dashboards and analytics to track BDR performance, pipeline contribution, and key KPIs
- Analyze team performance metrics to identify trends, gaps, and opportunities, and drive process and strategy optimization
Enablement & Team Development- Own BDR enablement, including onboarding, training, and ongoing skill development
- Collaborate with subject matter experts to develop training content and programs
- Drive team engagement and performance through initiatives such as competitions and incentive programs
Technology & Systems- Manage and optimize sales tools, ensuring system performance, adoption, and alignment with team needs
- Evaluate and recommend new sales and marketing technologies to improve efficiency and effectiveness
Qualifications and Experience- Experience in sales operations, revenue operations or a related role preferably supporting a BDR or SDR organization
- Proven experience building and optimizing outreach cadences and sequences
- Hands-on experience developing reporting dashboards and analyzing sales performance
- Proficiency with sales engagement platforms (Outreach, Salesloft, etc.)
- Experience with CRM platforms, preferably Salesforce
- Familiarity with sales intelligence and prospecting tools (ZoomInfo, LinkedIn, etc.)
- Strong analytical mindset with the ability to translate data into actionable insights
- Excellent organizational skills with the ability to manage multiple priorities simultaneously
- Clear and effective communicator with experience working cross-functionally
- Self-starter who can operate independently and drive projects to completion
What Success Looks Like- The BDR team has a scalable operational foundation - documented processes, optimized tooling, and structured cadences - that supports consistent execution and growth
- Performance data is accessible, accurate, and actively used to identify gaps and inform strategic decisions
- BDR reps are fully enabled and equipped - ramping faster, performing at a higher level, and supported by a tech stack that works
